Job description

As a Senior Network Engineer for a local Managed Services Provider (MSP), you are responsible for all aspects of IT installation and support of our small and medium sized business customers. This includes but is not limited to:

• Install, support, configure, maintain, and monitor software, servers, storage, and virtualization systems in a Microsoft network environment.
• Diagnose, configure and resolve complex network issues involving firewalls, switches and wireless hardware including troubleshooting of network connectivity.
• Identify, troubleshoot, resolve, and document system reported issues.
• Lead high priority tickets involving servers with data restoration, hardware repairs, disaster recovery, or other critical requests escalated for Senior IT Support assistance.
• Escalate and troubleshoot advanced issues involving third-party software vendors as needed for proper resolution.
• Act as an escalation point to other Support Technicians to train or resolve complex issues.

Throughout this process, you will be continuing to grow your skill-set while working with cutting edge technologies!

You will evaluate, design, document, install, implement, test, and perform problem isolation and resolution; and monitor, tune, set standards and maintain a range of computer network components and systems.

On a Daily Basis:

• Highly self-motivated and directed
• Attention to detail (A healthy dose of OCD is required!)
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Ability to look for sales opportunities and upsell customers
• Ability to follow written and verbal directions
• Great organization and documentation skills
• Some night and weekend work required

Must Have 8 Plus Years’ Experience:

• In an IT engineer role
• Hands-on experience with hardware/software
• Microsoft Systems Engineering
• Working with server and workstation hardware configurations
• Solid understanding of networking, switching, routers, and firewall technologies

Desired Education:

• AS or BS in Computer Science or related field

Desired Certifications:

• CompTIA A+, Network +, or Security +
• Microsoft Certified System Engineer (MCSE)
• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Professional (MCP)
• VMware Certified Professional (VCP)

Relevant Work Experience/Ideal Candidate will have:

• Planning, troubleshooting, network maintenance, performance analysis, and report generation
• Planning and implementing systems upgrades, hardware, software, OS, and applications
• Experience implementing disaster recovery solutions for Windows based workstations, services, & servers
• Troubleshooting hardware and software issues in order to ensure maximum up-time of windows servers and windows desktops
• Experience with Windows Management Instrumentation (WMI) and Simple Network Management Protocol (SNMP)
• Experience configuring and administering mobile devices (iPhone, iPad, Android)
• Experience in configuring and maintaining Windows 2012/2016/2019/2022 Server Environments
• Experience in configuring and maintaining Exchange Server 2016/2019/2022 and Exchange Online
• Experience installing, configuring and maintaining Windows desktop operating systems (Windows 11, Windows 10, Windows 8, Windows 7)
• Experience in configuring and supporting SharePoint Online
• Experience with Virtualization – VMware vSphere and/or Microsoft Hyper-V
• Experience in Microsoft Windows 2012/2016/2019/2022 Active Directory & Group Polices
• Excellent problem solving and analytical skills, including ability to generate and interpret documents for operating/maintenance instructions, and procedure manuals
• Experience in providing high-level technical support (level 2, level 3, and above)

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Location:

• Multiple locations

Work Remotely:

• Partial Work From Home Allowed

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 8 years

Schedule:

• Monday to Friday
• On call

COVID-19 considerations:
Once fully trained, engineers are allowed to work from home and visit the office when necessary. Onsite appointments to customer sites are conducted with required face covering.

Ability to commute/relocate:

• Portsmouth, VA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: Multiple Locations

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