Support Analyst – Information Technology

Applications Deadline: June 5, 2023

Maple Grove, MN (Eligible for hybrid schedule)

Please note: The hybrid work environment invites employees to work in the office 80% and remote 20% of their schedule. This position requires on call work hours.

Make a career Power Play! Join the award-winning culture at Great River Energy - a Healthiest 100 Employer, Great Places to Work Certified, Beyond the Yellow Ribbon Company and more.

Great River Energy is currently looking for an IT Support Analyst I-II who comes with an eagerness to learn, passion for customer service, who is adaptive and detail orientated! Job responsibilities include, but are not limited to :

• Acts as a central point of contact through e-mail, phone, and walk-up for all IT related issues (incidents and service requests) to provide repeated positive interactions and focus on first contact resolution.
• Provides first and second level technical support for end user hardware devices and office suite productivity tools to ensure customers have the tools necessary to complete their jobs efficiently.
• Establishes and maintains support processes and best practices to improve support capabilities in alignment with ITIL practices.
• Facilitates and provides input for IT asset management process including tools, procedures, and standards.
• Participate in 24X7 on call rotation.
• Supports internal and external customers located in North Dakota and Minnesota, which includes providing independent, on-site IT support.

A typical starting range for this position is $28-$36/hour. We offer market competitive base pay and adjust our offer accordingly based upon the value of the candidate’s knowledge, skills and experience. In addition, our Total Rewards strategy focuses on recognizing individual performance and rewarding business results. Our robust Total Rewards package includes exceptional benefits and retirement, a focus on continuous engagement, recognition, personal and professional development, and an emphasis on work-life effectiveness.

Qualifications: Bachelor's degree in a technology related field and 0-3+ years of experience supporting systems and/or users OR 2+ years post high school education or applicable training in a technology related field and 2-5+ years of experience supporting systems and/or users.

Qualified candidates please apply at www.greatriverenergy.com (under the Careers tab) by June 5, 2023. GRE values diversity, equity and inclusion and we are an equal employment opportunity employer.