At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

Jack Henry & Associates is seeking a Senior Programmer Analyst for Silverlake and CIF 2020 Teller Support. In this role, you will work primarily with a module related to CTR reporting and aggregation. You will troubleshoot support cases, work with the customer to resolve their escalated issues, and install already identified fixes using change control management software. Additionally, you will partner with development and product management resources to design bug fixes and then implement those fixes into standard code. The ideal candidate will have strong technical skills combined with the ability to work alongside and communicate effectively with customers, both internal and external, as a part of a maintenance programming team. This team works remotely from the United States.

What you will be responsible for:

• Develops programming code for new and/or existing software
• Troubleshoots and debugs existing code.
• Tests code and fixes to ensure quality.
• Learns the system architecture and is involved in providing software updates and support to our customer during the initial learning phase of Provides programming support for various interfaces.
• Assists in keeping customers informed of all enhancements, troubleshooting, and fixes; may assist the customer in determining if and how system enhancements may improve process flow and business function.
• Creates all internal programming documentation; may include defining the system and functional requirements of the product.
• May complete project bids and/or work effort estimates. Interacts with customers to gather system requirements.
• Mentors, trains, develops and provides support to less experienced co-workers.

What you will need to have:

• Minimum of 6 years of experience with RPG programming.
• Able to participate in a 24/7 on-call rotation including after-hours support.

What would be nice for you to have:

• Bachelor’s Degree Preferred
• Knowledge of the financial industry strongly preferred.
• Knowledge of BSA CTR E-Filling preferred.
• Embedded SQL experience preferred.
• Softlanding Turnover Experience preferred.
• Experience working with data queues is preferred.
• Experience working with RPG file encapsulation is preferred.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.