Introduction

Do you have the career opportunities as a(an) Product Analyst II you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Product Analyst II where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Product Analyst II will report directly to the Manager Telehealth Systems and help achieve the strategies, vision, and execution efforts related to the service line offerings supported by the Information Technology Group (ITG).

The PAII will coordinate the implementation of the enterprise-wide applications utilized by field personnel. Responsibilities require collaborative engagement with customers in order to understand processes, document requirements, and translate into user stories. The PAII will work closely with internal and third party product development teams to ensure new features are implemented to address identified customer needs.

The PAII will serve as the Subject Matter Expert (SME) for assigned applications by building knowledge of the product components, understanding integrations, establishing processes, and maintaining clear documentation. The candidate will utilize expertise to independently resolve issues and bugs by interacting with support resources and frequently communicating with end users.

The ideal candidate for this position has a Healthcare IT product analysis background with excellent verbal and written communication skills and the ability to manage multiple priorities, along with experience in activities listed in General Responsibilities section below.

1) Product Expertise (SME)

a) Functionality - How the system(s) works (including required ancillary systems)

b) Access - How users get access

c) Data - How data enters/exits the system, failure points, and monitoring mechanisms

2) Product Analysis Skills

a) Problem solving - Ability to solve problems in a complex and highly matrixed environment

b) Solutioning - Ability to independently research and suggest ideas that improve operational/business functions

c) Requirements - Elicit business requirements through meetings and interviews

d) Enhancement Requests - Handles intake of enhancement requests and assesses for feasibility

e) Prioritization - Works with business to prioritize enhancements based on value and effort

f) Demos - Conducts demos for potential customers and other stakeholders

g) Implementations - Completes deliverables and collaborates with key stakeholders to prepare for implementations

1) Product Development (Enhancements)

a) Meetings/Ceremonies - Prepare for and actively participate in daily Scrum Sessions, weekly Grooming Sessions, and/or other regular meetings with internal or third-party teams

b) Testing - Tests enhancements (If Testing resource allocated, she/he creates tickets for what is found during normal testing process)

c) Story Writing - Analyst creates user stories for application development (enhancements)

d) Deployments - Facilitate Production Deployments with Dev Team

e) Changes - Coordinate Change approval for Deployments (ServiceCentral)

f) Coordination - Coordinate efforts with other teams as needed (Clinical Data Management/QACOE/BACOE/PMCOE/etc.)

g) Collaboration - Set up and/or participate in working sessions with internal and/or third-party teams

h) Delivery - Track status/schedule on Enhancement Delivery

2) Product Support (Bugs & Issues)

a) Primary Contact - Acts as primary point of contact and serves as liaison with internal and/or third-party teams

b) Customer Service - Acts with empathy and without hesitation to provide the highest level of service to customers/end users

c) Incident Monitoring - Manages incidents thru ServiceCentral, including daily monitoring and f/u of tickets from field

d) Resolution - Coordinates resolution activity across multiple partners (Development/Engineering/Data teams/etc.) and/or third-party teams

e) Bugs - Analyst creates development tickets for break/fix including steps to reproduce or suggestions for capture

3) Product Documentation

a) Information Systems Account Management (ISAM)

b) Support Matrix

c) Knowledge base articles (i.e. triage, troubleshooting)

d) Atlas Connect site for the application

e) Presentations as needed (i.e. Architecture Review Committee, Security Review Committee)

f) Training materials/user guides (unless other resources are budgeted)

g) Release Notes

h) Functional Requirements

i) Non-Functional Requirements

j) Flows and diagrams (i.e. Visios for workflow, data flow)

k) Configuration specifications

4) Communication

a) Stakeholders - Ability to build relationships and communicate to a wide range of stakeholders with significant variance in technical knowledge

b) Developers - Developer (DEV) goes to Analyst with questions

c) Quality Assurance - Testing (QA) goes to Analyst with questions

d) Small Audiences - Face to face reviews/presentations to small audiences (up to ten people)

e) Large Audiences - WebEx reviews/presentations to large audiences (up to 200 people)

f) Flash Messages - Draft and send Flash Messages – downtime and upgrade notices to field

What qualifications you will need:

Occasional/ Intermittent Travel Required

3 years experience Required Years of Experience

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.