Job description
81764BR
Opportunity Overview
The Experience Center of Expertise (ExCOE) is seeking a Senior Experience Designer to join the Design Strategy & Delivery area. The ExCOE is accountable for delivering deep understanding of the client and branch team experience, leading the firm's transformation to an experience-led organization. The Design Strategy and Delivery area within Enterprise Design is responsible for using design and systems thinking to define, conceptualize, test and develop high-impact experiences that will produce desired outcomes for strategic problems and challenges.
What you'll do:
What you'll do:
- Autonomously lead multidisciplinary teams of senior leaders through strategic transformational frameworks in pursuit of discovery and innovation in highly complex cross-divisional and enterprise level efforts.
- Lead the solving of novel complex problems with multiple variables and user groups in cross-divisional and enterprise level efforts.
- Support work teams to achieve clear problem statement definition, define big ideas and capabilities, and pressure-test ideas through design research, test and learn methodologies, and value evaluation.
- Effectively communicate in verbal and written venues to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience.
- Ability to directly impact decision-making on firm-level strategic initiatives.
- Demonstrate masterful agility in ambiguous and complex circumstances to achieve the desired outcome
- Quickly build trusting relationships. Provide leader-level coaching, performance feedback and guidance to squad members (including senior leaders) and peers in formal and informal relationships.
- Provide day to day people and process leadership, without direct management authority, to a multi-disciplinary team made up of both senior leaders and associates.
- Lead alignment between design, business, and delivery workstreams to integrate business analytics, business capabilities, user and market research into the solutioning process to ensure outcomes delivered appropriately balance user value, business value, and feasibility.
- Exercises strong critical thinking and sound judgment while independently making decisions within their own efforts and providing coaching and oversight to those executing other efforts. In doing so, the senior lead must:
- Evaluate a range of potential capabilities including change management, design thinking, process design, process improvement, and project/program management to achieve the project's desired outcome
- Gather and evaluate necessary perspective to independently make decisions without input from higher levels
- Investigate and resolve escalations with varying and high degrees of complexity and impact
- Identify and mitigate risk
- Successfully oversee and/or directly lead multiple firm level projects concurrently.
- Actively advocate the principles of process improvement, design thinking, data analysis, and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change across the enterprise.
- Lead the development and/or improvement of experiences that have firm-wide benefits, changing the fundamental way the firm does business with regard to a particular client segment or strategy.
- Identify major detailed project tasks, resources, and coordinate the efforts of internal and external parties necessary to see successful project completion including external consulting firms.
- Identify subject matter experts, business owners, and those skilled in multiple business process disciplines necessary to achieve desired outcomes.
Position Requirements
Qualifications Required in the Job:
- Bachelor’s degree or equivalent work experience
- 5+ years of applicable work experience
- 2 years of Design Thinking experience, and direct or indirect people leadership experienced preferred
- Demonstrated verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences
- Ability to quickly engage and inspire a diverse, multi-disciplinary team and lead/contribute to multiple large-scale efforts concurrently
- Expertise in systems thinking
- Change agility and comfort operating and flexing in ambiguity
- Experience in DevOps Methodologies (Agile, Waterfall, etc.) strongly preferred
- Experience leading large enterprise-wide technology and/or strategic deployments preferred
- IBM EDT Coach Badge strongly preferred, and required within 18 months of hire
- Some travel required
Company Description
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Awards and Accolades
- 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
- 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
Position Schedule
Full-Time
Posting Location
Missouri, St. Louis
Flexible Work Option(s) (Select all that apply)
Remote
Position Type
Home Office
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Recruiter
Lindsay Ahrens
Salary Information
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.