Job description

Quality Management Group, Inc. is committed to management of our properties with Precision and Care that leads to providing superior service to our clients, our residents and our team members. We are seeking for a Senior Community Manager to oversee two properties in Garden Grove and one in Irvine with a combined total of 191 units and is subject to change based on business needs.

The Senior Community Manager is responsible for the overall supervision, administration, compliance, and maintenance of properties within their portfolio. Directs and controls all personnel on site and physical resources necessary to operate all aspects of the property. This position does not provide an on-site unit.

RESPONSIBILITIES

Compliance

• Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.
• Review, process and approve all resident notices pertaining to recertification.
• Maintain property waiting list
• Ensure applications for housing are processed
• Process annual re-certifications within established timelines.

Property Operations

• Handle marketing and advertising for vacancies
• Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
• Visually inspect grounds, buildings and apartment units on a regular basis between inspections.
• Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
• Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
• Ensure work orders are processed in Yardi within established timelines.
• Maintain high occupancy levels to keeping informed of market conditions, understanding competitive pricing.
• Understanding of competitive pricing, utilizing appropriate marketing sources
• Demonstrating the value in our communities to prospective and current residents
• Balance lease renewals and absorption of new residents to optimize revenue.

Financial

• Accurately account for and balance petty cash in accordance with company policies and procedures.
• Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.
• Prepare management required month end reports.
• Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.
• Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.
• Prepare annual budgets
• Reviews and analyzes monthly performance; completes meaningful variance reports.
• Makes certain recurring contract work (i.e. unit cleaning, painting, landscaping) is bid out routinely to assure quality and best price; confirms contractor insurance and lien waiver requirements are in compliance with policy; monitors quality and timeliness of contractor performance.

Human Resources

• Train and be responsible for work performed by all staff members under his/her direction.
• Perform written evaluations of employees.
• Maintain accurate payroll records as required by the company. Review employee time cards on due date as well as commissions and/or bonus incentives; approve for payment within Payroll department deadlines
• Management of on-site office employees and/or maintenance employees, which includes: interviewing, timekeeping, performance evaluations and disciplinary actions.
• Maintain positive relationships with internal departments.
• Mentoring and training the teams
• Set goals and metrics with accountable strategies

Customer Service

• Respond to all resident complaints in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

Resident Programs

• Designs, implements and manages appropriate resident programs and is responsible for their on-going success.

Community Relations

• Manage ongoing positive relationships with all City staff and other local representatives and social service providers.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.
• Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Community Manager based on the staffing needs and size of the community.
• Identifies potential market challenges; educates self, staff and regional manager about competitors and conditions in the marketplace; creates effective marketing plans
• May be required to assist at sister communities as needed.
• All references to compliance, affordability, tax credit, tenant selection plans, AFHM plans, etc. are for communities that have some type of affordability covenants and do not apply to market rate communities.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the community.
• Other duties as requested.

ESSENTIAL SKILLS:

• Must have a strong work ethic and positive attitude.
• Ability to effectively interact, work, and develop meaningful relationships with people of various cultural backgrounds .
• Assures OSHA and other safety procedures are implemented; ensures the team is educated as needed regarding safety precautions, including routine safety meetings, and confirms up-to-date SDS information is available.
• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Interpersonal relations maintains professional and calm demeanor while managing difficult or emotional situations; focuses on solving conflict without blame; maintains confidentiality; flexible and a good listener
• Communication - speaks clearly and persuasively; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; produces accurate and grammatically correct documents; able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO and fair housing policies; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Strategic Thinking - Develops strategies to achieve organizational goals; identifies and works with organization's strengths & weaknesses; adapts strategy to changing conditions.
• Judgment - Displays willingness and ability to make decisions; exhibits sound and accurate judgment; weighs options and takes calculated risks.
• Professionalism - Remains tactful and focused under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions and actions of subordinates; maintains confidentiality
• Ability to build external relationships while positively promoting the organization.
• Must be organized and proficient at time management
• Proficient in English language in verbal and written communications
• Relate to others beyond giving and receiving instructions
• Handle high stress situations effectively
• Exhibit strong leadership skills
• The ability to both prioritize and delegate as needed
• Computer literacy in Outlook, Word, Excel and the Internet
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.

EXPERIENCE:

• Minimum of a high school education or equivalent.
• Bachelor degree in business or related field preferred
• Minimum three to five years previous conventional property/community management experience at the community manager level.
• Previous experience must include management responsibility for 100 or more units
• Minimum two years working in affordable housing - Tax Credit & HUD
• Minimum three years’ Supervisory experience.
• Financial management – previous experience with property operating budgets, financial planning, analysis and tracking with solid financial results
• Yardi property management accounting software is preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• 5-7 hours of sitting, reading and typing daily
• 1-3 hours of walking daily
• Operates Computer requiring the use of hands/fingers
• Occasional bending, reaching, kneeling and/or crouching
• Regular lifting of up to 30 pounds
• Occasional Climbing of Stairs
• Specific vision requirements include close vision, distance vision and color vision.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.

Quality Management Group, Inc. is an essential business, as we provide housing, an essential service for our residents.

As a result, Quality employees are classified as essential workers. In order to ensure the continuity of housing, it is necessary for Quality employees to work on-site to provide these essential services. Many workplace modifications have been made to safeguard the health of our on-site employees.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Garden Grove, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please share dates of when you managed multiple properties simultaneously, how many properties and how many employees you supervised during that time.
• Please share dates of when you acquired your most recent LIHTC experience.

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 1 year (Required)

License/Certification:

• California Driver's License (Required)

Work Location: In person

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