Job description
Best People + Right Culture. These are the driving forces behind JE Dunn’s success.
By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 95+ years.
Our diverse teams around the country strive to enrich lives through inspired people and places every day, and we need inspired people like you to join us in our pursuit of building perfection.
Role Summary
The Senior Application Support Technician will assist the business with solving its application and system issues. This position will have a deep understanding of how the systems work and perform troubleshooting, responding to assistance requests and handling technical issues. This position will take ownership of the investigation, diagnoses, and resolution of internal and external client’s technical and customer service-related questions. This position will be a product expert and understand the client’s needs in depth and act as a liaison between the client, support, and configuration/implementation team. All activities will be performed in support of the strategy, vision and values of JE Dunn.
- Autonomy & Decision-Making: Makes decisions on assigned areas of responsibility, provides recommendations to supervisor, and refers all exceptions to supervisor, as needed.
- Career Path: Various
Key Role Responsibilities - Core
SENIOR APPLICATION SUPPORT TECHNICIAN – CORE
- Responsible for providing support for Microsoft Services (OneDrive, Planner, Bookings, Stream, internal/external user login issues, and MFA issues).
- Intermediate level administration and support for SharePoint Online such as restoring deleted content, curating search content, permission management, and coding/automation of site templates.
- Creates, maintains, and supports cloud automation flows and low/no code apps and cloud functions.
- Provides support and enablement to business super users to create, maintain, and support their own cloud automation flows and log/no code apps.
- Provides support and troubleshooting assistance for internally developed custom applications.
- Ensures excellent customer service through the application of customer service skills, business, and technical knowledge to triage, diagnose, troubleshoot, and escalate or resolve customer application issues.
- Investigates user problems and needs, identifies their source, performs troubleshooting.
- Identifies opportunities for process improvement and contributes departmental initiatives.
Key Role Responsibilities - Additional Core
N/A
Knowledge, Skills & Abilities
- Ability to perform work accurately and completely, and in a timely manner
- Communication skills, verbal and written
- Ability to work in SharePoint Online
- Ability to work in Microsoft Power Platform (Power Automate)
- Ability to work in an enterprise authentication environment
- Ability to work with Microsoft Office 365 Products and Services – Intermediate
- Ability to work in an environment where custom applications are developed
- Knowledge of PowerShell scripting and a desire to learn
- Knowledge of Azure Cloud Services
- Knowledge of object-oriented programming a plus
- Knowledge of git version control a plus
- Ability to build relationships and collaborate within a team, internally and externally
Education
- Associate’s degree in computer science or related field (Required)
- In lieu of the above requirements, equivalent relevant experience will be considered.
Experience
- 2+ years application development experience (Preferred)
Working Environment
- Must be able to lift up to 10 pounds
- Typically travel is not required
- Normal office environment
- Frequent activity: Sitting, Viewing Computer Screen
- Occasional activity: Standing, Walking, Bending, Reaching above Shoulder
At JE Dunn, our approach to benefits means caring for the whole person, and it begins with a comprehensive benefits program that meets families' needs. We offer competitive and award-winning benefit packages including medical, dental, vision, 401(K) and Employee Stock Ownership Plan.
JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace.
JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to accommodations@jedunn.com
JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.
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