Job description

JOB PURPOSE

This position is responsible for guarding and protecting the property, customers, employees and company assets while offering excellent customer service to internal and external guests.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Escorts and observes customers and employees to ensure their safety and protection, according to Gaming Commission and company policies and procedures.
• Generates written reports according to company policies and procedures when necessary.
• Ensures safe transportation of company moneys and gaming tokens; assists in the opening and closing of the gaming tables.
• Maintains a series of keys, accessing locked areas as necessary.
• Accepts identification from all persons who appear to be under the legal age to ensure compliance with state and federal gaming regulations.
• Acts as a dispatcher during emergency situations and coordinates solutions to same, informs outside agencies of any unusual or suspicious situations on proper.
• Maintains the highest level of confidentiality.
• Initiates and maintains communication with subordinates, employees, management, and other departments in facilitating the flow of information throughout the property.
• Deals tactfully with guests when handling unexpected situations, finding solutions that ensure customer satisfaction with minimal financial impact on Casino operations.
• Operates as an emergency Pull/Count Team member as required.
• May be required to perform additional duties and responsibilities as assigned.

JOB QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School diploma/GED, and any law enforcement or gaming security training preferred. Must be 21 years of age.
• Ability to sit, walk or stand for prolonged periods of time as required, performing the assigned duties of this position.
• Must be reliable, punctual and cooperative with co-workers and managers.
• Maintain a professional and even tempered demeanor in a high stress environment.
• Use of all Microsoft Office products (Excel, Word, PowerPoint) for spreadsheet, reporting, and presentation development.
• Ability to maintain a positive attitude towards guests, co-workers, and other department staff.
• Ability to work in areas containing high noise levels and second hand smoke.

LANGUAGE AND COMMUNICATION SKILLS

• Speak and communicate effectively with individuals and before groups of people.
• Ability to verbally communicate using appropriate English standards of language.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.

LICENSING

Must be able to qualify for any and all licenses or permits required by local, State, Federal and/or Wyandotte Nation law.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Ability to lift, push, pull, or carry 50lbs in emergency situations.

2. Ability to function in a smoking environment.

3. Employee smoking is restricted to outside location and during break times.

4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

5. The noise levels in the work environment are constant.

6. Ascend/descend flights of stairs to access office and break areas throughout work day.

7. Ability to sit, stand, and walk for entirety of shift as required to conduct normal assigned duties.

8. Efficiently function in an environment with blinking/blinding lights.

BENEFITS

• Medical
• Dental
• Vision
• 401(k)
• 401(k) Matching
• PTO

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Application Question(s):

• Are you 21 years of age or older?

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person

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