Job description

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

Position Summary: Herff Jones, A Varsity Achievement Brand, is looking to hire a Scholastic Customer Service Representative. As a Customer Service Representative, you will perform and be responsible for providing exceptional customer service to all Herff Jones customers, including both internal and external customers, via phone, email and online. If you are a champion for customer service, we want you!

HERFF JONES, Scholastic Customer Service Representative
Location: 55 Northern Blvd Suite LL01, Great Neck, NY 11021
Shift: Monday-Friday 8:00am - 5:00pm
Pay: $19.50/hour

YOUR OPPORTUNITY:
Herff Jones is looking for a Scholastic Customer Service Representative to join our Scholastic team to work in the Reed Ring office located in Great Neck, New York.

HERE’S HOW YOU’LL MAKE AN IMPACT:
As a Customer Service Representative, you will perform and be responsible for providing exceptional customer service to all Herff Jones customers, including both internal and external customers, via phone, email and online. If you are a champion for customer service, we want you!

What we want you to accomplish:
Have a thorough understanding and working knowledge of the various Herff Jones customer service systems as well as, Herff Jones company procedures and policies, manufacturing processes, and related business systems as instructed.
Maintain up-to-date knowledge of Herff Jones products and be able to discuss products in an informed manner with customers.

What you’ll be doing on a daily basis:
Provide proactive customer service to internal and external customers via phone, email and web inquiries.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and adjustment; and following up to ensure resolution.
Manage/process all customer orders and requests for various Herff Jones products and services.
Assist customer with online ordering and questions.
Perform all other functions as assigned.

What you will bring to the table:
1-2 years previous customer service experience with proven record in a high-volume call center
Good working knowledge of Microsoft products and be familiar with technology (email, internet).
Outstanding oral and written communication skills.
Team player with the ability to work with various personality types.
Strong technical knowledge of order entry and processing systems/orders.
Experience managing excellent customer service relations via email, internet and via the phone.

Education / Certifications Required:
High School Degree or GED, College Degree or 2 years equivalent experience preferred.

Physical Requirements:
Daily activity includes but is not limited to reading, lifting, carrying, sitting, fingering, grasping, reaching
Use of a step ladder to retrieve customer files as needed
Being able to sit for long periods of time
Ability to look at a computer for extended periods of time

ABOUT HERFF JONES
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. A division of Varsity Brands, Herff Jones’ products include class rings and jewelry, caps and gowns, yearbooks, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 2,000 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 99 years. For more information about Herff Jones or Varsity Brands, please visit www.herffjones.com or www.varsitybrands.com .

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

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