About Us

Upperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Alabama, California, Florida, Indiana, and Tennessee.

Benefits

Comprehensive benefit options include medical, dental and vision, 401K and PTO.

About the Scheduling Specialist Role

Upperline Health Florida is seeking a bi-lingual Scheduling Specialist to support our team of clinicians in delivering complex health services in the clinic setting. This person will be based in at our administrative office in Orlando, FL and will be responsible for performing centralized appointment scheduling and a variety of clerical tasks. Candidates must possess excellent customer service skills and an engaging and professional phone presence. Responsibilities will be varied, and requires multitalented, flexible problem solvers who are eager to tackle complex problems and thrive in a fast-pace environment.

Scheduling Specialist Responsibilities

• Provide telephone scheduling support to our podiatric clinics
• Schedule patients via office scheduling policies and confirm appointment times
• Educate patients on the impactful services of Orlando Foot and Ankle clinics
• Answer and screen in-bound calls, take messages, and provide appropriate information to patients
• Proactively handle outgoing phone calls including, but not limited to appointment confirmations, referral calls, and pre-certifications
• May be requested to support and perform other duties based on business demand

Scheduling Specialist Experience Qualifications

• Minimum of one year of experience in a call center, managing a call queue or medical appointment scheduling
• Experience scheduling for multiple-doctors and locations and/or high-volume scheduling
• Bi-lingual (English and Spanish) is HIGHLY PREFERRED
• Familiarity with health insurance plans is required
• Previous experience in a clinic or hospital setting handling patient interactions
• Previous working in a Practice Management and EHR system – Intergy EHR system experience preferred
• Exceptional customer service orientation featuring an empathetic, compassionate and professional demeanor with each interaction
• Must be an effective communicator with excellent grammar and interpersonal skills
• Excellent data-entry skills and proven ability to navigate multiple computer systems, including uploading documents and faxing
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced environment that relies on the ability to multi-task, energy and drive balanced with sensitivity and compassion

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

COVID-19 precautions

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

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