Job description

We Positively Impact Lives!

Our AMADA Senior Care team is looking for someone with strong problem solving and computer skills who thinks creatively and positively. They must share our passion for helping the seniors of Charlotte and Lake Norman remain in their homes comfortably and safely with a high quality of life as they age. The Scheduling Coordinator plays a key role in matching our amazing caregivers with our clients to ensure the highest level of care for clients and a rewarding career for caregivers. If you want to be part of a team that leads with top quality homecare in America, then you may be the perfect person for us. We love helping seniors, enjoy a positive work environment, and are one of Charlotte’s fastest growing non-medical homecare agencies.

Our secret at Amada Charlotte? We genuinely believe in what we do: helping seniors and their families live better lives. Owners Brad and Gwen lead the team personally and treat each team member and client with respect, dignity and honor. The result is a team of office staff, Certified Nursing Assistants (CNA), Home Health Aides (HHA), Personal Care Assistants (PCA) and Caregivers that defy industry norms with unprecedented levels of kindness, commitment, and loyalty.

Join our growing team and change someone’s life while getting excellent pay and feeling respected as a professional. But be prepared to have a great time doing it because our office staff is a wonderful bunch of quality, team-centered professionals! Apply now to join our team!

Core Competencies for this Scheduling Coordinator Position are: Verbal Communication, Computer Skills, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, Problem Solving and Resourcefulness.

Scheduling and Team Coordination Responsibilities include:

* Learning and mastering our AxisCare scheduling system

* Knowing the wants, qualifications and needs of our caregivers

* Matching caregivers and clients based on care requirements, then on personality needs

* Monitor the schedule daily to make sure caregivers have arrived to their shifts in a timely manner

* Contact clients and caregivers regarding day-to-day scheduling changes

* Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources

* React immediately to any emergencies or no-shows

* Confirm caregivers are prepared properly, have actually confirmed their acceptance of shifts, have directions, and any collateral material/information as needed

* Monitor caregiver time off requests to ensure they follow company policies

* Communicate and reinforce the policies and procedures of AMADA

* Monitor any changes in schedule and inform all appropriate parties via phone

* Adhere to HIPPA requirements by maintaining absolute confidentiality of all information pertaining to employees, clients, and client’s families

* Keep meticulous notes and update documentation in system

* Accept on-call shifts which include some weekend coverages

* Project a caring, honorable, and inclusive environment in the office and to all who interact with us

* Maintain calmness when emergencies occur

* Able to multitask with professionalism in a time sensitive manner

* Ability to never assume anything - confirm, confirm, confirm

* Ability to remain flexible, positive, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.

* Exceptional organizational skills

* Ability to proof and validate own work – details, details, details

* Flexibility to see a problem through even if it means working into the night or transferring all information to a team member

* Able to work in a team within a fast-paced environment

* Level-headed

* Able to accept some evening calls and some weekend calls on a pre-scheduled basis

* Associate Degree or Higher Preferred (will accept equivalent experience)

* Prior homecare scheduling a plus but not required

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Huntersville, NC 28078: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a reliable vehicle, driver's license and current insurance

car insurance?

Education:

• Associate (Preferred)

Experience:

• Scheduling: 3 years (Preferred)
• Home Care / Home Health: 1 year (Preferred)

Work Location: In person

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