Senior Helpers is looking for a STRONG and DEDICATED Scheduler who can handle working for a VERY fast-paced home health agency. The candidate must be able to work under pressure and be able to complete all scheduling matters as well as other administrative tasks as required. Also, the candidate must have EXCELLENT customer service and communications skills with employees and clients.

ONLY SERIOUS CANDIDATES WITH A MINIMUM OF TWO YEARS OF SCHEDULING EXPERIENCE IN BUSY PRIVATE-DUTY HOME HEALTH AGENCIES NEED APPLY

Primary Responsibilities:

• Under direct supervision of the Administrator with input from the franchise owner where appropriate. Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "call-outs" arise. The company schedule must be complete for the next business day/weekend before leaving for the day.
• Track and record into the database all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the Administrator as determined by the Administrator
• Accept on-call duty averaging two weeks per month and as directed by the Administrator or Owner.
• Communicate with the Administrator to Hire for the Void regularly.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. into the database. Collects new documents as directed, and notifies Administrator when new documents cannot be obtained.
• Audits timecards regularly to ensure hours match scheduled hours.
• Assist with other office duties.

Qualifications:

• The candidate must live in Florida near St Petersburg.
• Minimum of two years in a scheduling position in a busy private duty Home Healthcare Agency.
• Computer skills. (Outlook, MS Word, and Internet Searches)
• Ability to work under pressure and be VERY organized.
• Professional experience in the field of customer service.
• Knowledge of general healthcare staffing requirements.
• Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.
• Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience in a fast-paced environment.
• Excellent problem-solving abilities are a requirement, and schedule conflicts are bound to arise that will require creative solutions.