Job description

Our rapidly-growing company provides quality in-home elder care is seeking an enthusiastic, reliable, organized individual for a high-responsibility position with late afternoon/evening and weekend hours. We will provide all the necessary training.

Responsibilities:

• Act as the first point of contact for incoming real-time communications via text and phone from caregivers and clients.
• Respond quickly and creatively to one-off needs driven by short-term changes in clients’ requirements or changes in caregiver availability.
• Exercise good judgment in knowing when to escalate a situation to management’s attention.
• Source and recruit caregivers
• Handle prospective employment/caregiver inquiries/intake calls.
• Initiate the hiring process for caregivers including processing application, background screening, testing, interviewing, and reference validation.
• Handle prospective client inquiries/intake calls.

Minimum Qualifications:

• At least two year’s prior work experience
• Able to work at least two weekends per month and after-hours
• Exceptional organizational and prioritization skills and attention to detail
• Ability to work well under time pressure and conflicting priorities with good judgment
• Excellent interpersonal, communication, and customer service skills
• Highest integrity, maintaining the confidentiality of client and employee information
• Reliable in keeping appointments and other time commitments
• Able to pass a Department of Justice background check

Family Matters is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, non-disqualifying physical or mental handicap, age, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualification, merit, and business need.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Computer Skills: 2 years (Preferred)

Language:

• English (Required)

Work Location: Remote

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