• Apply the SAINTS standard greeting with every patient
• Consistently identifies patients accurately by using 2 patient identifies per policy and procedure
• Ensure the accuracy of the ordered exam and ensures compliance with workflow guidelines per policy and procedure
• Consistently provides appropriate patient education and communicates delays to patient when likely
• Responds to patients with concern and compassion
• Answers telephone in a timely/professional manner
• Communicates accurate patient information to all radiology modalities
• Consistently gathers and conveys accurate and appropriate information as necessary
• Expresses verbal and non-verbal communications in a professional gracious and respectful manner to all customers
• Adheres to policies and procedures of the department and the organization to promote a safe, professional work environment
• Adheres to safety guidelines as evidence by use and application of universal standards, PPE, safety standards and hand hygiene
• Adhere to hospital and departmental policies and procedures
• Understands and follow the National Patient Safety Goals pertaining to Radiology
• Recognize that safety is a top priority and makes a strong commitment to promote safety
• Understands infection control and takes appropriate precautions to protect self and others
• Reports unsafe conditions to supervisor if unable to mitigate at the time of discovery
• Completes all mandatory education and competencies within assigned timeframe

Maintains Radiology Records

• Maintains accurate radiology records
• Records and processes internal and external radiology imaging request in a timely manner
• Follows established guidelines for radiology record retention
• Ability to work in multiple computer systems to take care of the needs of the patient, provider or other

Promotes a culture of teamwork in order to promote the highest level of performance excellence

• Assists co-workers without being asked
• Trains, mentors, and shares knowledge/skills with other colleagues and new associates
• Supports teammates to better themselves through education and training
• Assists contractors and outside vendors as needed for the benefit of the organization
• Attends and participates in staff meetings, organizational town halls, and other offerings
• Performs other duties as assigned
• Participates in growth opportunities, special projects and committees as needed
• Shows a willingness to be flexible to support existing team and other areas in Radiology as needed

Problem solving skills

• Takes initiative to problem-solve in a prompt and appropriate manner
• Communicates problem resolution/investigation to supervisor and documents as necessary
• Actively becomes involved in problem solving opportunities to expand skills and knowledge

• High school diploma / GED

• Interpersonal and communication skills
• Ability to multitask and prioritize responsibilities
• Ability to perform unpleasant patient care activities
• Ability to interpret and communicate data relevant to patients’ needs and responses to care
• Ability to work independently
• Coordinates mobile schedule for Nuclear Medicine staff
• Ability to navigate EPIC, PACs and Nuance to fulfill job functions