Job description

ID&C is looking for Sales and Customer Experience Representative - Festivals Division to join our Festivals, Events and Hotel sales teams in Bradenton, Florida.

This is an exciting opportunity to work with a growing company in the live event and hospitality industry. ID&C is a leading provider of secure wristbands and credentials, specializing in contactless technologies. The company works with globally recognized brands, including Bonnaroo, Lollapalooza, Ultra, Marriott, Hilton, Hyatt and many more.

What we offer & what to expect:

• A career where you can thrive, be recognized for your achievements, and develop yourself for success - our employees are our greatest asset.
• Comprehensive benefit package including 401K with match, health, dental and more.
• Start-up company culture where all employees’ contributions are realized in our results.
• Generous Paid Time Off policy.
• A vibrant warehouse-style workspace located just off i75 and Sr 70 in Bradenton FL.
• A diverse, energetic & fun working environment.
• An intimate, yet global team setting.
• To become part of a team immediately. You’ll be expected to be client-ready on the first day and will be expected to hit the ground running.
• To manage partnerships and know how to cater to important clients.
• To win! Our team is on an incredible mission, and we need someone to add fuel to the fire from day one and obliterate sales targets.

Who you will be doing:

We are looking for people who want to join us in our mission to become the world’s best at what we do. Sales and Customer experience is a bonus, but above all, we are looking for people with passion, dedication, integrity, and top-notch communication and organizational skills. We believe that with a great attitude and work ethic, the rest can be learned.

Responsibilities:

• Retain and grow a book of business: Responsible for contacting new and existing customers. (Territory – USA).
• Process quotes & orders: Manage inquiries via email, web forms, live chat, and telephone. Manage timely follow-ups and accurate data in our CRM. Mail-out samples, provide clear and accurate pricing and product information, send & chase customers for artwork and order deadlines.
• Manage Production Timelines with Customers: Confirm lead times where necessary and inform customers throughout the production process to ensure orders are on time.
• Quality Control: Ensure all sales orders are accurate and approved prior to processing. Collect and chase payments, and check stock levels.
• Manage Customer Complaints: Delayed orders, quality problems, check courier websites to get an update on delivery and communicate with logistic team where necessary.
• Cross-company collaboration: You’ll be working with all areas of our business; Marketing, Operations, Art & Design, Logistics. Communication skills are vital to success.

To learn more about our company, visit our website at www.idcband.com. When responding to this opportunity, please include your resume and cover letter. We are proud to be an equal opportunity employer and provide a drug-free workplace.

All offers of employment are based on the successful completion of a pre-employment background check. ID&C, a division of Avery Products, is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest and considering this opportunity! Please send resume when responding.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location: In person

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