Overview

We seek a Sales Representative ("Patient Liaison") who is self-motivated and excited to be part of our innovative luxury brand! In this role, you'll be our prospective patients' first point of contact as you respond to warm leads to answer any questions they may have and schedule their consultation! The ideal candidate is super energetic, friendly, articulate with a passion for providing top-level support and service in all interactions. Must be comfortable connecting with people on a personal level given the nature of our business. It's important for us to help all our patients and prospective patients feel comfortable and confident! Follow-up and follow-through skills are both essential as is the ability to stay focused and goal oriented as this role's main objective is help converting new leads into patients. Due to the nature of the position, the work must be completed in the clinic (not remotely).

In addition to a competitive base pay, this role is eligible for a MONTHLY uncapped bonus incentive! See additional Perks & Benefits below.

Responsibilities include but not limited to:

• Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations
• Communicating with prospective patients via text, email or over the phone through our CRM tool
• Following our lead journey process
• Focusing on quantity: reaching a target number of conversations on a daily basis
• Focusing on quality: having meaningful conversations with prospective patients and booking them for consultations
• Answering warm calls from our concierge team
• Assisting with intake of patients and scheduling surgeries as needed
• Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals
• Assisting with PL efforts for other practice locations as needed
• Providing accurate pricing estimates
• Qualifying leads
• Assisting in any administrative sales tasks as needed (i.e. patient financing, pre- and post-procedure forms, etc.)
• Assisting in consultations (virtual or in-clinic) as needed or instructed
• Other ad hoc projects and tasks as assigned

Preferable Skills and Qualifications:

• At least 1 year of sales experience, preferably inside sales
• Experience using a CRM tool, preferably Intercom
• Proficiency in Microsoft Office and Google Suite
• Bilingual preferred (English/Spanish).
• Impeccable phone skills and professional demeanor
• Excellent verbal and written communication
• Ability to handle large volume of outbound calls and chats
• Ability to achieve defined targets and KPIs
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.