Responsible for providing administrative support to group, transient and event sales while being familiar with all aspects of the sales process. Act as a liaison with the hotel’s Department and Division Heads for sales related business. Provides back up support to the Sales Team.

• Answer sales office phones when required. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms including contracts, reports, banquet event orders, schedule of events, printed menus, proposals and others as directed.
• Responsible for effectively communicating with the various departments to disseminate details of upcoming groups, sales VIP’s, site inspections, meetings and special events in an accurate and timely manner.
• Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales team to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Run and communicate any required daily, weekly, monthly and annual sales reports.
• Assist hotel with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all clients’ needs and inquires in an efficient and expedient manner.
• In the absence of Sales Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.
• Maintain up to date BEO and Resume binders, and distribute weekly BEO’s, pop-up’s and daily event revisions.

• Facilitate daily showroom and event space process.

• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Assists the Sales department with on-site client entertainment, client events, VIP reservations, FAM trips, and sales trip preparations.
• Conduct walk-in tours
• Maintain an inventory of all standard department supplies and printed materials, including but not limited to brochures, letter head, note cards, menus, sales kits, sales amenities, etc.
• Perform other tasks or projects as assigned by hotel management.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience ideal.

Knowledge/Skills

• Extremely organized and detail oriented.
• Must be positive, result oriented and able to work well under pressure and guidelines, be a team player.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Excellent interpersonal skills, has high energy and enjoys working with people.
• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.
• Ability to multitask.
• Excellent time management skills, and being able to prioritize.
• Must be a technically skilled business professional who is willing and able to find innovative solutions and process improvements while maintaining expenses.
• Must be able to work well with a diverse group of team members, including Sales Managers, banquet staff, department heads and supervisors.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment.

• Medical, dental, & vision insurance
• Vacation and Sick Time
• 401(k) with Employer Matching
• Health savings and flexible spending accounts
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000.