Job description
Summary
:
Alpine Intel is dedicated to innovation across a broad range of property insurance intelligence – helping our customers reach peak performance throughout the policy life cycle. With a rich history of serving thousands of national and regional P&C insurers, law firms, and corporations, we are well-known for delivering the fastest cycle times for claims reporting with the utmost integrity.
Through our operating brands, Donan, HVACi, and StrikeCheck, we are respected as the industry leader for our scale and our track record of conducting expert, specialized, and accurate investigations. Headquartered in Charlotte, North Carolina, and Louisville, Kentucky, our team of experienced professionals provides high-quality solutions nationwide.
At the heart of our success is and will continue to be our ability to attract and retain the best talent to support our family of brands. Our subject matter experts in fire, HVAC, electrical systems, structural engineering, and manufactured components, as well as our dedicated client support, operations, and account management teams, work hard to ensure an unparalleled customer experience. Alpine Intel is looking for bright candidates with a passion for problem solving to join our growing team.
Alpine Intel. Decide Right.
FLSA Status:
Salary - Exempt
Telecommute Classification
: Not Elligible – In-Office Role
Duties and Responsibilities:
- Follow up on new leads daily.
- Convert leads to contacts through education on our service offerings.
- Call to clients and educate them on what to expect with our services.
- Meet daily, weekly, monthly, and quarterly performance goals to achieve company growth.
- Establish yourself as a subject matter authority as you educate leads and build a trusting rapport.
- Regularly correspond with clients to create a bond by understanding the customers motivation and goals, deliver on commitments, identify, and remove barriers to customer adoption, and always ensure a paramount customer experience.
- Handle client questions, concerns, and escalations with structure and grace to meet contractual expectations and preserve client relationships.
- Perform other duties assigned.
Position Requirements:
- You have a bachelor’s degree and/or equivalent experience.
- You have outstanding customer service and relationship building skills.
- You are talented in influencing at various levels across within your client base.
- You have a strong professional phone presence.
- You are tenacious in achieving your sales goals and have a proven capability to do so.
- You have demonstrated being detailed and efficient in multitasking in a fast-paced environment.
- You have excellent communication and people skills.
- You pay close attention to detail.
- You set a standard for yourself in being punctual for your scheduled shift.
- You adapt quickly and smoothly to process changes and platform updates.
- You are looking for a challenging and equally rewarding career with growth potential.
- You are able to pass a federal and criminal background check.
- You are authorized to work in the United States and do not require work authorization sponsorship by Alpine Intel for this position now or in the future.
Physical Requirements:
- Works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
- Noise level in the work environment is typical of that of an office.
- Incumbent may encounter frequent interruptions throughout the workday.
- Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.