Job description
Over the years we have grown our multi-franchised RV store. We have also grown as a family focused employer, which many of employees have grown with the organization. We are still growing and looking to add quality people to our organization.
If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - we want to talk to you!
Utilizes their selling ability, people skills, computer skills, courteous phone manner and positive attitude.
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Greet all customers
- Log all Customer in the CRM comments.
- Post scheduled appointments on appointment board in BDC.
- Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
- Purify and update Customer changes in database.
- Show customers RVs when sale consultants are busy
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals
Job Requirements:
QUALIFICATIONS:
- High School Diploma or equivalent.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
WHAT WE OFFER:
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
We offer competitive pay, paid vacation, paid holidays, and paid sick leave. Our benefits include health, vision, and dental benefits, as well as 401K. We also provide the degrees at work program which allows you and your immediate family to attend college and earn a degree at no cost to you. We offer opportunities for advancement with training and a professional work environment.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
We Would Really Like To Hear From You!
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