Job description

Hotel Overview

The Delta Hotels by Marriott - Somerset has completed a top to bottom renovation featuring all new front and back of house areas throughout our 298 room hotel. Easily accessible directly off I-287 in central New Jersey and within minutes of the Rutgers University campus, Delta Hotels by Marriott - Somerset offers exceptional accommodations, guest focused amenities, multiple dining options, prestigious events, and a quiet suburban location. Join our engaging team as we build the best hospitality reputation in the region. High energy, creative, and passionate-for-success individuals are encouraged to join our team.

Visit our hotel website at www.marriott.com/ewrds.

Job Summary

We are seeking dedicated and passionate Room Service Attendants to join our exceptional team at a competitive pay rate ($13-15/HR + Tips DOE) plus benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

As a Room Service Waiter you are responsible for preparing orders, set trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure. Additionally, this position is responsible for maintaining cleanliness at work and guest areas by clearing, collecting and returning food and beverage items to proper area as well as serving food courses and beverages to guests.

Essential Functions

• Set tables, trays according to type of food ordered and the hotels service standards.
• Performs opening and closing procedures established for the department.
• Accurately records, pre-checks and picks-up all food and beverage orders.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
• Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Present physical and accurate check to guest and complete the payment process.
• To be able to immediately monitor guest comments and pass on to your Superior and be pro- active in solving problems whenever possible.
• To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
• Check with the guest regarding the satisfaction of the meal.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Ensure to have minimum wastage and breakage.
• Ensure communication between Kitchen, Order taker and service team members.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, inventory software etc.
• To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Complies with attendance rules and is available to work on a regular basis.
• Performs any other job-related duties as assigned.

Prerequisites

• Should have excellent communication skills.
• Speak with others using clear and professional language.
• Flexibility to work for longer hours as per business demand.
• Be courteous, professional and provide efficient service.

Job Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• 1 to 2 years’ experience as a Junior Waiter/Waitress in a full-service hotel preferred.
• Excellent oral communication and interpersonal skills
• Ability to handle the local and primary language used in the workplace.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come visit us and fill out an application Monday through Friday 10am to 5pm at:

Delta Hotels by Marriott - Somerset

110 Davidson Avenue

Somerset, NJ 08873

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can’t find that type of hotel management expertise anywhere else.

Hospitality is our passion!

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.

For more information about DePalma Hotels & Resorts please visit our company website at www.depalmahotels.com

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Hotel

Schedule:

• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Serving: 1 year (Preferred)
• Food service: 1 year (Preferred)
• Hotel: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person

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