Job description

Job Description:

St. George Children's Museum is seeking a Revenue Operations and Marketing Associate to join our team and build a streamlined, integrated Zoho system that centralizes our POS, check-in, and waiver systems, integrates with our CRM, and includes an automated membership system and event RSVP tools. The ideal candidate will be a tech-savvy individual with experience in Zoho and a passion for streamlining operations.

This role will be structured as a tech apprenticeship under the tutelage of a Zoho expert from The Workflow Academy. The position requires a proactive and self-motivated individual who is willing to learn and adapt quickly to new technologies and systems. The successful candidate will have excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Build and maintain a centralized POS, check-in, and waiver system that integrates with the CRM.

• Develop an automated membership system, including e-memberships and automated renewal notifications.

• Implement event RSVP tools that integrate with the CRM.

• Use marketing tools to upsell memberships to museum contacts.

• Collect and analyze data to provide better reporting and analytics on all the above, especially for Board reporting.

• Collaborate with the Zoho expert from The Workflow Academy to build a streamlined and integrated system.

Accounting:

• Keep accurate financial, statistical, and accounting records for the museum.

• Produce financial reports related to budgets, income, expenses, grants, etc.

• Update and implement all necessary business policies and accounting practices to minimize financial risk; complete reconciliations; and eliminate redundancies.

Membership:

• Maintain updated membership records and reports.

• Assist the Development Coordinator with ways to increase membership.

Guest Services:

• Manage calendars and work with staff to ensure the best customer experience.

• Recommend ways to improve the experience for new and repeat visitors.

• Develop marketing strategies for field trips, membership, and parties.

• Conduct, inspect, and monitor the museum’s facilities to ensure: the museum is in good condition; to ensure public areas are welcoming; and visitors’ concerns are proactively addressed.

Requirements:

• Experience in Zoho, specifically in building and integrating systems.

• Excellent problem-solving skills and attention to detail.

• Proven ability to work in a fast-paced environment.

• Strong organizational and time-management skills.

• Excellent communication and collaboration skills.

• Bachelor's degree in a related field (preferred).

The successful candidate will be able to work independently and as part of a team, prioritize tasks effectively, and demonstrate a willingness to learn and adapt quickly to new technologies and systems.

If you are passionate about using technology to streamline operations and improve the visitor experience, we encourage you to apply.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• QuickBooks: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Microsoft Word: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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