Job description
firstPRO is seeking a Retail Support Analyst for our client in Hammonton, NJ area. This candidate will be responsible for bringing technical expertise with the ability to plan and execute the implementation of hardware and software configurations. Compensation for this role is up to $30/hr., based on experience. This is a hybrid position, so clients need to live within a commutable distance of the home office in Hammonton, NJ to be considered.
Responsibilities:
- Develop and maintain an advanced understanding of our customer’s use of technology.
- Apply expert technical skills and knowledge in the support troubleshooting computer systems, hardware, and software across our customer.
- Work with IT associates and business partners to identify opportunities and adjust IT services accordingly.
- Assist with implementation of new Retail technology through expertise in various technical areas.
- Perform PC and Peripheral refresh at remote locations.
- Assist in the coordination and execution of PinPads and other Credit Card technology.
- Assist in the coordination and execution of IP and Domain conversions.
Requirements:
- Required education - Degree in IT Management, Computer Science, other related field, or equivalent experience.
- Required experience – Min. 3 years of desktop support or Retail Systems Support (Credit Card systems, POS devices, peripherals, etc.)
- WIN OS | PC Rollouts | Ricoh Printers | Basic Networking (Routers, Switches, Wiring)
- Technical expertise – Mid-Expert level
- Works independently with little day to day supervision
- Ability to support simultaneous efforts, in a multifaceted, fast-paced, nationwide organization experiencing rapid growth.
- Travel up to 35% required.
- Ability to work in remote teams across time zones and geographies.
- Excellent presentation and interpersonal skills, including written and oral communications.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work Location: Hybrid remote in Hammonton, NJ 08037
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