Job Title: Retail Guide (Retail Sales Associate)

Job Level: Entry-Level

Job Type: Part-Time, Non-Exempt (10 - 25 Hours/Week)

Job Location: Cotopaxi Retail Stores - Settlers Green, North Conway, NH COMING JUNE 2023

Job Compensation: $17/hour with potential to earn an additional $1.00 per hour bonus.

Start Date: Tentatively June 1st

About Cotopaxi:

Cotopaxi is a carbon neutral certified B Corporation that creates sustainably made outdoor gear designed to fight extreme poverty, inspire adventure, and move people to Do Good. Our Gear for GoodⓇ promise is to make gear that lasts and to have a positive social, environmental, and economic impact. By 2025, we’re committed to using repurposed, recycled, or responsible materials in all of our gear. We also allocate at least 1% of our annual revenue to the Cotopaxi Foundation, which awards grants to nonprofit partners with proven track records of alleviating poverty. Through our Foundation to date, we have reached an estimated 3.5 million individuals living in extreme poverty.

Cotopaxi is a company that values people, innovation, and adventure and our work environment reflects just that. Whether you are working from one of our retail stores, our headquarters, your couch at home, or even your van in the woods, you’ll feel the camaraderie of our amazing team of visionaries, builders and go-getters. We are a team of adventurous, mission-driven people looking to prove that business CAN be a force for good.

What You’ll Do (Job Overview):

Cotopaxi is coming to New Hampshire!

We are so stoked to open up our newest retail store at Settlers Green! We are diving into the Northeast and looking to create memorable, and colorful moments for our current and soon-to-be North Conway llama-fans. North Conway is more than a White Mountains basecamp. This is the zone for season recreation and year-round shopping. Who wouldn’t want to be a part of this premier shopping destination with a backdrop of some unbelievable peaks? Our store will open up in June of 2023 and we are so excited to be setting foot in the Northeast for the first time!

As a Retail Guide you will be a part of this community and create moments for all who stop through the store! At Cotopaxi we value these relationships and they/she/he will foster an environment that welcomes people from all backgrounds no matter what their connection and experience is with the outdoors. People are always at the core of what we do. Whether you are a customer or an employee of Cotopaxi this empathetic approach is rooted in who you are. At our brick & mortar stores, profit is a byproduct of good conversation. We look to inspire others and have a vision for a world in which business positively impacts society, community, and environment. Your focus will be guiding customers through their Cotopaxi retail journey, sharing your product knowledge and experiences to help support them for their trip to the mountains, the beach, the city or even the local park. You’ll chat backpacks, jackets, adventure and impact all while sharing our Do Good mission.

If you are stoked on talking about all things outdoors (and around town), connecting with your community and sharing laughter and wins with a close knit team - the Cotopaxi Retail Channel is where to do it!

How You’ll Do It (Job Responsibilities):

We Do Retail Differently:

• We look to create a customer first culture. We support every customer through their personal journey in the store with intention. We create deeper connections and make impactful moments that humanize the retail experience.
• Community drives us and we want to be a part of the area we reside in. We aspire to be a lifeline and resource!
• We value character and camaraderie. We not only strive to build deeper connections with our customers, but also within our team sharing each other's stories and passions in and out of the store!

The Experiences We Look to Create:

• Interact with every customer. Say hello, share your experience, and offer your help and expertise.
• Educate customers on products, experiences, local highlights and most importantly, Cotopaxi’s mission.
• Live and inspire the Cotopaxi culture and values of people, impact and adventure.
• Be an ambassador of the Cotopaxi brand throughout your community by getting involved.
• Guide customers toward products that will enhance their experience and relationship with the Cotopaxi brand.

Operations and Expectations:

• Help manage the goods - receive, process, restock and destock products while making the store look good.
• Help handle the goods - fold, size, tag, steam, etc.
• Keep the store spruced and ready for every customer! Maintain cleanliness of the fitting rooms, sales floor, and stockroom.
• Open the store up for business on time and/or close the store down at the end of the day.
• Manage the point of sale system and make sure customers leave happy and satisfied.
• You don’t mind being on their feet and can relatively lift 50lbs and climb a ladder carrying boxes and bags.
• Flexibility is key! Have the ability to work a variety of store hours - at least 2 weekdays and 1 weekend.
• Can happily work throughout the holiday season (including the Friday after Thanksgiving).

Experiences to Highlight (What You Need to Succeed):

Who You Are:

• 18 years or older.
• Detail oriented and organized.
• A people person. Good at gab. You know the kind.
• Active, energetic and enthusiastic.
• A humanitarian at heart, and someone who believes in our Do Good mission.
• And if you’ve got experience working retail or even in the outdoor industry, that’s cool too (but not necessary).

The Perks (Job Benefits):

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

This position is $17/hour with potential to earn an additional $1.00 per hour bonus.

Here is a snapshot of the benefits we provide:

• 401(k) plan with employer match.
• Company paid mental health benefits.
• Company paid volunteer time.
• Bi-Annual Cotopaxi gear allowance.
• 60% off Cotopaxi products.
• Additional outdoor/adventure/lifestyle brand discounts.
• Company and department outings and gatherings.
• A fun, caring and empowering company culture!

As a mission-driven brand, Cotopaxi is not only hyper aware of but also deeply invested in putting people first and paving the way as a humanitarian brand. We welcome, embrace and celebrate all people regardless of gender, age, race, disability, nationality, ethnicity, faith, or sexual orientation. We believe in Doing Good, and how we’re involved with that has no limits.

No matter what experience you have within the outdoor industry we encourage you to apply. At Cotopaxi we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and radical candor are necessary for success. Show us how your experiences have shaped you and how you can contribute to Cotopaxi in our mission to Do Good. We can’t wait for you to share with us your personal story!

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