Job description

RAW is a fun and energetic upscale retail company with a focus on animal health. We believe in spending time educating our employees and allowing them the ability to find solutions for our customers. Our employees are a combination of Trader Joes and Southwest Airlines individuals that focus on finding the right highly nutritious food for the pets while having fun. We encourage and support employees furthering their education within and outside our industry.

The Retail Manager is accountable for the identification of process and product improvements throughout the store. This includes but is not limited to the overall performance and profitability of the store, store operations, merchandising standards, invoicing, receiving, and ordering.

In addition to store operations, the Retail Manager will have a critical role in the further development and launch of our private label products which consist of natural chews, single ingredient treats and our full line of locally made fresh dog food. They will help finalize packaging, distribution model, product launch (June '23) and marketing.

Must have reliable transportation. Some, fully compensated, delivery trips are required.

Position includes Cash Bonuses, Health Benefits, 401k, PTO and a deep employee discount

Essential Store Functions/Improvements:

• Manage all backend operations and inventory
• Leverage inventory management system to continually order and receive necessary products
• Manage delivery calendar and ensures orders are properly fulfilled
• Maintain company visual standards
• Create and manage retail marketing programs to support store initiatives
• Protects company assets
• Oversee the store’s inventories of supplies and product
• Order product and supplies to keep store stocked
• Handle escalated customer complaints or issues
• Implement, review and improve all store policies, procedures and service standards
• Create work schedules for the staff
• Adhere to company dress code policy
• Delegate daily operational duties
• Enforce and follow all company policies, procedures, guidelines and programs
• Support private label order fulfillment
• Ensure work environment is safe and clean at all times
• Ensure all retail sales associates have the knowledge, skills and materials to answer customers’ inquiries, request of orders, and/or resolve problems quickly and effectively
• Ensure all customers are being serviced correctly and given high priority

Qualifications/Requirements:

• Process and Product Improvement
• Retail Management experience
• Proven leadership experience, ability to develop and motivate a team
• Able to resolve issues as they arise with customers and associates
• Communicates well and effectively in a one-on-one setting and in a group setting

Job Type: Full-time

Pay: $50,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Retail management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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