Hourly starting at $22.00/hour!!

Great Benefits

• 401K
  
• Paid Vacation/PTO Time
• Paid Sick Time
• Free Parking

Come Apply and Be Apart of the SSP Team!

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

At SSP America, our Shift Supervisors/Managers are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors/Managers are experts at a few things:

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

If you're ready to take the step into a leadership role, our Shift Supervisor role may be the perfect fit!

Here are a few things you can expect as a Shift Supervisor at SSP America:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

• Recruits, trains, develops and communicates with team of Food Travel Experts Implements and maintains guest service standards and/or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Assists with planning of daily goals, tasks and assignments.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Ensures proper completion through follow-up.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
• Manages all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
• Performs any other duties as direct by the Restaurant General Manager.

• High School Diploma or equivalent
• Minimum of two (2) years of experience in the food & beverage industry, in a management/supervisory capacity
• Full Service and/or Quick Service restaurant experience preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making
• Excellent written and verbal communication
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities

EOE/D/V/M/F