Job description

RESIDENT SERVICES COORDINATOR
$40,560 - 43,680/yr
4-Day Work Week!
Bilingual English/Spanish Required
Oregon City, OR

Do you have a passion for serving people in the community? Are you a creative thinker who enjoys working independently and tackling new challenges daily? If you are bilingual in English/Spanish, this may be a career opportunity for you!

Hacienda CDC is hiring a new Resident Services Coordinator to support our brand new affordable housing community, Las Flores in Oregon City. Our Resident Services Coordinator will work at our Las Flores community daily to bridge the gap between property management and residents, reducing barriers to stable housing while increasing the social capital of our communities and supporting the mission of Hacienda CDC.

There are many opportunities to make this job your own as we continue to grow our Resident Services Team within our Youth and Family Services Department. The Resident Services Coordinator is a full-time, in-person role eligible for our complete benefits package (below), including our 4-Day Workweek, and reports to our Resident Services Manager.

NOTE TO CANDIDATES:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. Hacienda CDC is committed to building a diverse and inclusive organization, and we strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties.

PRIMARY RESPONSIBILITIES:

• Work on-site daily to conduct new tenant orientations, introducing Hacienda CDC and its programs
• Identify resident challenges; provide links to resources that will assist residents with continued housing
• Mediate conflicts that arise with other residents or property managers
• Gather community input from residents to maintain communications and identify community concerns
• Collaborate with partners to provide educational workshops on topics such as energy savings, financial capabilities, housekeeping, safety, and other needs of tenants
• Coordinate and host community events and celebrations independently and with partners
• Initiate and maintain relationships with community partners
• Conduct outreach to recruit and coordinate residents for input and feedback on neighborhood initiatives, housing developments, and other projects
• Maintain resident services database and produce required reports in an accurate and timely manner

QUALIFICATIONS:

• Minimum three years of experience in community organizing or case management is required.
• A Bachelor’s degree or an equivalent combination of education and experience is required (i.e., Associate’s degree with 2 years of experience)
• Bilingual Spanish/English; ability to write, read and speak clearly and effectively in both English and Spanish.
• Background in social work is desirable
• Possesses a genuine passion for community building
• Must be highly self-motivated while working independently
• Possesses strong problem-solving skills
• Ability to work in person daily and be adaptable to a flexible work schedule
• Express compassion and empathy for the concerns of residents, Hacienda CDC staff, and community members
• Ability to work as a team member, establish priorities, effectively prioritize tasks, remain non-judgmental, and show a willingness to learn new skills through formal and informal education
• Capacity to develop professional relationships with partners and community leaders
• Willingness to learn housing rules and regulations such as Fair Housing, the Americans with Disabilities Act, and reasonable accommodation
• Ability to handle sensitive and confidential information with discretion
• Ability to work with diverse populations and identify needs
• Embrace the inclusiveness of ethnic, cultural, and socioeconomic perspectives
• Remain humble, teachable, open to coaching, and assume the best intent in others

A laptop, cell phone, and private office will be provided.

LOCATION:

To be fully visible and available to residents, this position is located at Las Flores Apartments in Oregon City, OR. See here for more info on this exceptional 171-unit affordable housing complex www.livelasflores.com

COMPENSATION:

• Pay Rate is $19.50-21 per hour, depending on experience
• Eligible for up to an additional 3% bilingual premium after 90 days

Are you looking for something a little different? Check out our Careers Page at Haciendacdc.org/careers!

BENEFITS:

• Medical/Vision (HMO, PPO, HDHP options)
• Dental
• Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% dental
• 4-Day Workweek - usually Monday - Thursday
• Paid Time Off (PTO)
• 10 paid holidays per year
• 40I(k) Plan, 2% company match
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• Paid Parental Leave – 6 weeks
• Tuition Reimbursement
• Professional Development
• Laptop
• Monthly cell phone stipend
• Long-term disability insurance
• Life insurance
• Employee Assistance Program
• COVID-19 Safety Program

LOCATION:

Hacienda CDC headquarters are located in the Cully neighborhood, near the Portland Airport.

ABOUT HACIENDA COMMUNITY DEVELOPMENT CORPORATION (CDC):

Hacienda CDC is a Latino-led Community Development Corporation that strengthens families by providing affordable housing, homeownership support, economic advancement and educational opportunities.

Hacienda CDC was formed in 1986 to provide necessary housing and supportive services in Cully, a low-income, predominantly Latinx community. Today we have 11 affordable housing communities with over 730 affordable rental homes in North and Northeast Portland, Gresham and Molalla serving over 2,100 people each year and new affordable homes in development in Oregon City. We embrace a holistic approach to development and serving Latinos throughout the region with programs in community economic development, homeownership, and youth and family services.Over the last 30 years, we have grown to become Oregon’s largest Latino-led, Latino-serving housing organization.

We are a group of dedicated professionals committed to quality outcomes. We also value work-life balance and self-care, so that we remain strong and sustainable over the long term.

PAY:

The salary and wage ranges that Hacienda advertises for the position, mean that the starting pay offered to the candidate will fall somewhere within the range posted. We recognize that each candidate brings with them a unique combination of experiences, education, skills and abilities, therefore the offer will be tailored to the individual.

A bilingual Spanish premium of up to 3% is available after 90 days upon successful completion of a language assessment. (According to policy, even if language is not required or preferred, a person can get a 1% increase).

TO APPLY:

Please submit a resume and cover letter explaining your interest in the position. If you require special assistance in completing your application, please call 504-961-6416.

HACIENDA CDC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Job Type: Full-time

Pay: $19.50 - $21.00 per hour

Work Location: In person

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