Position Title: Resident Manager
Program/Dept: Avenida Apartments

Reports to: Program Manager
Classification: Regular, Full-Time, Non-Exempt
Compensation: $19.00 per hour + Full Benefits Package + Free Rent

Agency Description: Founded in San Mateo, California, in 1964, Caminar’s thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties. Our nonprofit organization’s portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence. And we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description: Avenida Apartments is a model program that provides housing for people who have a severe and persistent mental illness and who have experienced chronic homelessness. Working closely with Behavioral Health, the Property Manager will assist the Behavioral Health case managers in building a safe and strong community on site. Resident Manager oversees maintenance of facilities, collects monthly rents, assists in maintaining financial records, and attends staff meetings when required.

Essential Jobs Plus Duties & Responsibilities:

• Able to build collaborative, proactive and client focused relationships to facilitate and maximize tenant’s successful independent living and possible employment.
• Work closely with Behavioral Health case management staff and Program Manager to create a safe, harmonious and successful living environment for tenants.
• Ensure timely collection of rents, completing all paperwork for the month to include monthly rent worksheet, lease addendums, and receipts to clients.
• Provide applicants with appropriate and correct move in/ move out documents including leases, rental agreements, security deposit information and other related documentation.
• Ensure all tenant paperwork is completed before move-in date; verify and document income upon move-in and annually thereafter; verify and record eligibility of tenants, i.e. income, homeless status and disability. Ensure all records are properly maintained, stored, and kept confidential.
• Assist tenants with reviewing lease agreements and move-in inspections.
• Obtain sign off from tenants on annual recertification paperwork and provide rent change notice to tenants in a timely manner.
• Facilitate and actively participate in monthly meetings with tenants.
• Assist in resolving any issues and disputes that may arise between tenants.
• Perform pre and post-inspection of units at least annually, reporting any issues to Program Manager and Behavioral Health case managers as appropriate.
• Complete monthly reports in a timely manner. Submit these to the Program Manager by the 5th business day of each month.
• Attend meetings with Behavioral Health.
• Review emergency safety procedures with tenants and conduct emergency practice drills on a periodic basis.
• Address all maintenance requests within 72 hours of report from tenant; all emergency problems should be addressed immediately with formal notification to and direction from Program Manager.
• Ensure the property is well maintained, i.e. cleaning driveway, supplying items for the community room, responding to maintenance request, regularly inspecting the property, etc.
• Initiate and complete eviction procedures in consultation with Program Manager and attorney.
• Maintain all contracts and associated paperwork for bonded and licensed contractors.
• Attend property management meetings and seminars as assigned.
• Represent the program and Caminar as assigned to ensure a positive and caring public image, as well as appropriate visibility, and to reduce the stigma of mental illness.
• Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.
• Comply with all applicable laws, regulations, and the policies and procedures of Caminar.
• Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed.
• Submit accurate and complete time sheets and mileage/expense reimbursement reports to program management in a timely manner.
• Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:

• Must be passionate about Caminar's mission.
• High School Diploma or GED required. BA/BS in a related field is preferred.
• A combination of experience managing property, working with people with serious mental illness and knowledge of social rehabilitation/recovery model preferred.
• Wide range of facility repair and maintenance skills strongly preferred.
• Computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with web based time and attendance and is strongly preferred.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.
• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Oral and written communication: speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written correspondence and other formal communications skillfully and professionally.
• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs., and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.
• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.
• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure with safety equipment to toxins and poisonous substances, dust, and loud noises.
• Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, and Caminar practices.
• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
• May be required to obtain and maintain First Aid and CPR Certification.

We've Got You Covered

Medical, Dental, and Vision
Health coverage choices to fit you and your family’s needs. A zero-cost option for employee only and generous contributions to employee and dependent premiums.

Flexible Spending Account
Receive tax savings on out-of-pocket health care costs.

Employee Wellness Program
We’ll reimburse you for a portion of your gym/fitness dues.

Life, Long-term Disability,and AD&D Insurance
Provided at no cost to our full-time employees. Includes an option to purchase additional life coverage for both employees and dependents.

Paid Time Off
We offer twelve paid holidays and a generous sick and vacation benefit.

401(K) Retirement Savings Plan
We offer options for both pre-tax and post-tax (Roth) contributions.
The plan also offers an employer match on eligible employee deferrals at one year of service.

Commuter Benefits
Commuting to work each day can be expensive. Receive tax savings on your commuting costs!

Employee Assistance Program
For whatever issue you might face, our Life Assistance Program offers free, confidential assistance at no cost to you.

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org

Caminar is a leader in providing innovative client-oriented mental health services. We are an equal opportunity employer. Please visit our web site at www.caminar.org