We are looking for motivated shop staff to fit into a busy retail environment. Professionalism, courtesy, a strong work ethic, and a desire to learn are required. The right candidate(s) are experienced outdoor recreationists and will be able to enthusiastically and effectively assist customers in an upbeat, friendly retail setting. Applicants with specialty outdoor retail sales experience and knowledge of outdoor off-road products will be primarily considered. Our environment is dynamic - on a given day, shop staff may wear many hats and flexibility is key. Applicants who are self-motivated adventurers, and who are dedicated to exploring the area on their days off will be considered over others.

We are looking to hire a customer service-oriented representative to provide product/services information and undertake daily tasks for an off-road rental & tour company. Tasks include but not limited to taking reservations by email, phone, and in person, selling tours and communicating with fellow staff.

Engage with people from around the world and learn about one of the most unique off-road terrains while selling educational and fun Off-Road Tours and Rentals. As the first point of contact, Reservations Staff set the high standard of customer service. Reservations Staff are responsible for selling tours, checking in guests, ensuring that guests are provided all necessary information and providing support to guides and other staff members. Reservations Staff oversee, support, and carry out daily operations of guided tours, hourly recreational rentals and reservations.

The Reservations Staff position is an integral part of all daily processes and procedures and staff are expected to understand the functions of other coworkers and assist where necessary. Reservations Staff are of upmost importance as they keep guiding staff working and are a major contributor to the overall success of the company.

The goal is to ensure excellent service standards and maintain high customer satisfaction while working in a fun, exciting, team oriented and fast pace environment.

Roles & Responsibilities:

*Effectively manage large amounts of incoming calls and emails *Generate sales in person and over the phone *Utilize an online reservation system effectively and efficiently *Operate a cash register and handle money *Identify and assess customers’ needs to achieve satisfaction *Provide accurate, valid and complete information by using the right methods/tools *Follow communication procedures, guidelines and policies *Complete daily office tasks/procedures *Directing coworkers/guests and daily operations *Assisting guides and dock staff

Qualifications & Skills:

Minimum Qualifications & Skills:

*Customer Service Experience 2+ years *Strong phone handling skills and active listening *Engaging and outgoing personality *Ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize, and manage time effectively *Able to work long hours with some physical activity *CPR/First Aid Certification

Preferred Qualifications & Skills:

*Hospitality or sales education *Previous work in outdoor recreation *General knowledge of different off-road vehicles, sports cars, trucks & trailers

Training: Training consists of a three-day paid “boot camp” which includes reservation procedures, introduction to online reservation system, and tour experiences. A short shadow period follows the “boot camp”.

Benefits:

*Learning Opportunities - Employees have the opportunity to cross train and learn new skills. Training for your selected position is robust and continual throughout the season. Staff are encouraged to increase their level of professional training outside of work and our professional community supports continued learning. *Pro Purchasing - Employees can apply for discounts on industry gear from top outdoor brands. *Family & Friends Policy - Family and friends of employees can join tours at a discounted rate or for free depending on the tour and space availability. *Equipment Use & Tour Participation - Employees have the opportunity join any day tour for free on a space available basis throughout the duration of their employment. Employees are also able to use the equipment on their own such as Polaris RZRs & Honda Dirt Bikes with the necessary training.

Must submit resume to be considered for job. No Resume = No Job!

info@adacgj.com

750 1/4 Horizon Drive

Grand Junction, CO 81506

Available shifts and compensation: Available shifts on Sundays, Fridays, and Saturdays. Compensation is $13.56 - $15.00/hour.

About Adrenaline Driven Adventure Company: The Adrenaline Driven Ride-Along experience is truly an adrenaline rush! ADAC's Polaris Pro's will take you as a passenger for the ultimate ride along experience. Onboard a 2020 Polaris RZR Turbo, you will feel the rush of the 180 hp like nowhere else. The ride-along experience will amaze you with skillful off-road driving techniques. This Polaris RZR is fully mastered by our expert drivers and it shows out on those trails!Buckle in for the adrenaline-pumping ride of your life! Learn more about us at www.ADACGJ.com.

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