Job description

Hardware Rental Lead

E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler’s Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-five Ace Hardware stores, all of which are located in Ohio.

We are proud to be affiliated with Ace Hardware Corporation based in OakBrook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America’s premier hardware wholesaler.

We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills.

The primary responsibilities of the Hardware Rental Lead are to coordinate and maintain the activities of the Rental Department. The most important objective is for the Hardware Rental Lead to build and maintain customer relationships.

Major Responsibilities

The major responsibilities for this position include:

• Answer incoming rental phone calls

• Provide rental rates and quotes

• Write and maintain daily contract file, rental reservation file, and customer charge file

• Check rentals in/out each day

• Schedule pick-up/delivery of rental equipment

• Track and update the daily overdue list

• Train customers on use of rental equipment

• Load and unload rental equipment

• Address customer complaints

• Train store employees on the rental process

• Service rental equipment

• Maintain inventory on merchandise, showroom displays, and parts.

• Supply Material Safety Data Sheets and written instructions upon demand
• Attend training classes and obtain proper certifications for equipment

Minimum Requirements

The minimum requirements for this position include the following:

• Education/Training: High School degree, some college preferred. Possess a vast product knowledge of rental equipment along with a willingness to learn

• Experience: Sales and marketing experience with retail programs, one-on-one sales, or other promotional activities

• Experience in a retail environment either in marketing, sales, or back office

• Skills/Knowledge: Excellent quantitative and computer skills. Analytical and pricing knowledge with the ability to conduct comparison analysis and make sound decisions

• Knowledge of retail computer systems, MS Word and Excel a plus

• Excellent communication skills, exceptional organizational ability, ability to multi-task, positive motivation, helpful service, high attention to detail, and be a team player

• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time

• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.