Job description
Position Summary:
IEM is looking for a
Full Time-
Relocation QC Manager to join our Disaster Recovery Team.
Primary Location:
- Candidate must live a commutable distance to Guaynabo, PR.
- Position will be a fully in office role, we cannot accommodate remote work from home.
Travel Requirements:
- Currently None
Essential Functions:
- Audit applicants’ files prior to Request of Funds Package submission to the Puerto Rico Department of Housing (PRDOH) via Canopy to ensure compliance with program policies and requirements.
- Monitor and track key workflow plans and QA/QC program metrics and reports to ensure accurate work product, flow and efficiency.
- Maintain all QC/QA resource, procedural and reporting tools with most recent policies and procedures based on current program policies, procedures, and status:
- Maintain a good communication bridge with Horne (client representative) and technical advisors emphasizing on productivity issues and team building.
- Track and follow-up on files returned to Case Managers for correction and/or completion to facilitate efficient resolutions.
- Actively participate in all relevant QA/QC planning, status and program meetings.
- Assist with training development and implementation around QC/QA processes.
- Responsible for monitoring filters in Canopy.
- Responsible for ensuring that goals imposed by PM Management team, the Grant Manager, and PRDOH are met.
- Responsible for providing weekly and monthly updates to be used in the monthly meetings with the Grant Manager and PRDOH.
- Responsible for management, quality, and productivity of the Relocation Team.
- Perform other duties as assigned by Relocation Manager.
Current Knowledge, Skills, & Abilities:
- Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide guidance to homeowners on program policy and procedures.
- Ability to use analytical skills to interpret and evaluate information.
- Ability to identify and resolve discrepancies in large data sets.
- Ability to identify sources of inefficiencies in the processes conducted.
- Ability to read, write, and speak English and Spanish.
- Knowledge, skills and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of the timeliness, meeting deadlines and performance measures.
- Highly organized and detail-oriented.
- Excellent written and oral communication skills, strong analytical skills and effective interpersonal skills.
- Proficiency with Microsoft Office and Smartsheet.
- Available to perform some evening or weekend work as required.
- Ability to work under pressure.
- Ability to work after hours and weekends if needed.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university.
Benefits and more:
- 10 paid Holidays
- Vacation Pay
- Sick Pay
- 401 (K) plan with matching
- Company paid STD and LTD
Why join IEM:
We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.
Our culture:
IEM believes in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.
IEM is an Equal Opportunity Employer including Vets and Disabled:
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.
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