Administrative Assistant/Receptionist

Job Description

• Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
• Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Communicate openly and contribute to the development of others.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

• Open and close the administrative offices of the YW’s Springfield campus.
• Greet visitors and clients.
• Transfer all incoming calls and faxes to the appropriate person/program.
• Log, track, and report client interactions.
• Ensure client access to program brochures and other agency communications as appropriate.
• Perform clerical duties in support of the agency’s copying, collating, and meeting room scheduling and set-up needs.
• Assist with the receipt, storage, and distribution of in-kind donations.
• Prepare outgoing and distribute incoming mail.
• Ensure adequate supplies for the front office, boardroom, and office equipment (e.g., copiers, postage meters).
• Arrange for the annual postage meter inspection.
• Maintain appearance of front desk and lobby.
• Provide administrative support to the Executive Director.
• Draft and/or update administrative standard operating procedures.
• Provide project support to Operations & Programs as requested.
• Perform other relevant duties as requested.

• Associate’s degree or equivalent work experience with a minimum of 2 years of professional experience;
• Excellent interpersonal, communication, computer, and organizational skills;
• Bilingual language proficiency required (Spanish and English);
• Must be committed to the YWCA’s mission and be able to actively and responsibly support its vision when working with internal and external stakeholders;
• Exhibit positive energy, sound judgment, ability to work independently and as part of a team, and be able to work effectively with program staff, leadership, and clients;
• Must be detail-oriented with ability to develop and adhere to project plans, meet deadlines and achieve objectives;
• Must have access to reliable transportation, have a safe driving record, and be able to travel throughout Hampden County; and
• Ability to lift up to 40 pounds.