Registration/Check Out Clerk - Shiloh Clinic - Bilingual

Washington Regional Medical System (the “System”) is our region’s only locally governed, community-owned, not-for-profit healthcare system. The System includes a 425-bed acute care hospital known as Washington Regional Medical Center (the “Hospital”) which is located in Fayetteville, Arkansas. The Hospital is supported by the System- including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work … and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.
Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.
Vision: To be the leading healthcare system in Northwest Arkansas - the best place to receive care and the best place to give care.
Values: To treat others – patients and their families, visitors, physicians, and each other – as we would want to be treated.

Position Summary
This position is responsible for coordination of the front office activities of the clinic as well as assisting non-English-speaking patients with general information. These include: receptionist duties, scheduling appointments, taking messages, referring calls appropriately and obtaining correct information from patients. Must have effective communication with patients, co-workers, supervisor, and physicians. This position must be able to prioritize clinic needs and be flexible to assist in other areas as requested. The incumbent is expected to provide effective translation of verbal information regarding clinic paperwork, and privacy. Only employees certified to translate medical information will facilitate communication between the medical provider(s) and the patient.

Licenses/Certifications Required N/A

Educational & Skill Competencies Required
The ability to operate standard office equipment and effectively communicate with customers, as usually demonstrated by completion of high school studies and a minimum of one year of office experience, is required. Ability to learn computer skills for position is essential. Bilingual in English/Spanish for purposes of assisting patients with clinic paperwork and/or as needed in the clinical setting with the medical staff members. The employee must be deemed competent/certified to translate medical terminology by an appropriate entity when translating specific medical information.