Position: Regional Housing Team Lead
Classification: Non-Exempt
Reports to: Director of Housing Services
Location: Colorado Health Network; Fort Collins, Grand Junction or Colorado Springs, CO
Starting Salary: $22.22 per hour - $24.19 per hour (hourly amount scaled to correlating regional office)

Vaccination Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable exemptions for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time.

Position Summary: The Regional Housing Team Lead is responsible for decision making, coaching, mentoring, developing the team’s skills, and managing conflict. This position is in conjunction with and in addition to the duties within the job description of Housing Occupancy Coordinator and will include all duties, in addition to the following:

Essential Job Functions:
Team Lead:

Coaching Team Members

• An effective team leader coaches members on achieving goals and developing necessary skills that get results. Coaching involves developing team members’ performance, offering feedback and demonstrating the desired skills and expected work ethic. A coach-style team leader works alongside its members to develop their skills.

Develop Team Strengths

• It is the responsibility of the team leader to identify the team’s strengths and weaknesses. By determining which team member excels at which task, you can delegate the required tasks to the appropriate person. It is also expected to determine areas of opportunity and the appropriate training steps to improve on them.

Identify Team Goals and Evaluate Team Progress

• Evaluate goals and determining how the team will measure success to prevent miscommunication. Developing a clear understanding through various training avenues to set a clear path of success for what is expected within a team member’s role within the Housing Department of CHN and evaluating progress and training opportunities along the way using SMART goals.

Resolve Conflict

• The team leader is responsible for preventing conflict where possible and resolving it when it does arise by setting ground rules and clearly assigning tasks.

Organize Team Initiatives

• It is the responsibility of the team leader to organize team meetings, topics of discussion and progress toward the goal.

Housing Occupancy Coordinator:

• Coordinate all occupancy aspects of multiple scattered-site, subsidized housing programs to include TBRA and SRP.
• Accurately and efficiently coordinate client meetings, waitlist maintenance, eligibility screenings, file upkeep, documentation, recertification, trainings, reporting and all other responsibilities associated with subsidy programs.
• Schedule and perform Housing Quality Standards inspections for every participant annually. Follow up with tenant and landlords to ensure any deficiencies are remedied.
• Coordinate and maintain database updates for each household.
• Develop and assist in the maintenance of resources for staff and clients in all areas of affordable housing.
• Collaborate with Case Management to ensure the provision of housing accessibility for all clients, and the development of long-term housing plans for program participants.
• Track and submit appropriate documentation, billing and reports to the Director of Housing Services and appropriate partners/grantors.
• Develop and maintain ongoing working relationships with local landlords, housing authorities and affordable housing providers.
• Participate in team meetings, case conferences, clinical supervisions and all appropriate CHN staff meetings and other partner meetings in the community.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Preferred Qualifications:
Experience providing case management services in a social service or supportive housing setting preferred. Experience with harm reduction, motivational interviewing, cultural inclusivity, and trauma-informed care. Proven ability to apply crisis intervention and de-escalation skills. Knowledge/experience of housing subsidy programs preferred. Bilingual in Spanish preferred.

Education:
Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred. Candidates with lived experience can substitute educational experience.

Software Utilized:
Experience working with basic office and database computer programs, including familiarity with Microsoft Office Suite, and the internet.

Knowledge, Skill and Ability:
Knowledge of and sensitivity to HIV / AIDS challenges. Proficient in written and verbal communication. Completion of HIV 101 training required. Bilingual Spanish-speaking preferred. Highly organized and detail oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, and efficiency. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants. Ability to uphold respect for client’s autonomy to make decisions about their health. Must have flexibility, creativity, collaborative, and a positive workplace attitude in a small team dynamic. Also, strong critical thinking, active listening, and problem-solving skills to address complex situations.

Material and Equipment Directly Used:
Works with computer workstations, laptops, servers, and standard office equipment. Works with software, including electronic health records, client/patient data systems, word processing, spreadsheet and presentation software as well as with online systems. Communicates with partner organizations and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions:
Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

General Benefits Description:
We offer full-time employees a comprehensive benefits plan that includes: Health Insurance, Dental Insurance, Vision Plan, 403(b), Legal Shield, FSA, Life Insurance, EAP, Long-Term and Short-Term Disability.

About Us:
Our employees are the most valuable asset we have. We celebrate and encourage applications from those with lived experiences as it relates to this job posting. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and CHN’s commitment to the communities we serve.

All applicants and employees who are drawn to serve the mission of the Colorado Health Network will enjoy equality of opportunity and fair treatment as we embrace and encourage our employees’ differences in age, color, disability, HIV status, ethnicity, family or marital status, pregnancy, sex, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, substance use history, genetic information, prior protected activity and other characteristics that make our employees unique.