HOAP (Homeless Outreach and Advocacy Program) provides trauma-informed medical and behavior health services to individuals experiencing homelessness. The goal is to create a welcoming, empowering and dignified environment for those we serve. Our team-based approach provides care at our newly renovated clinic located at 199 Chandler Street as well as various outreach sites within the City of Worcester. In addition to medical and behavior health services, patients can access case management, recovery coaches and Medication Assisted Treatment for substance-use disorder.

Job Description:

The Recovery Coach works with individuals who have Substance Use Disorders and supports the patient by removing barriers to care.

• Provides community outreach and peer recovery support to sustain recovery.
• Assists the team to promote and coordinate care in a positive, supportive manner.
• Establishes and maintains effective and timely communications with health care team, community-based organizations, other FHCW service areas, and various support service providers.
• Participates in outreach activities at outreach clinics and non-FHCW sites during business and non-business hours as needed.

Educational Requirements:

• High School Diploma or GED required. Associates Degree in Human Services or related field preferred.
• Completion of the Recovery Coach Academy required

Experience Required:

• Two years of experience in a healthcare or substance abuse program support preferred.
• Knowledge of community resources.
• Demonstrated computer proficiency required.

Professional Licensure/Special Skills and Certification Required:

• Certified Addiction Recovery Coach (CARC) required, or able to obtain within six (9-12) months from date of hire.
• Position requires local travel; valid Massachusetts Driver License and access to transportation required.
• CPR/BLS required.

Interpersonal Relationships/Organizational Expectations:

• Commitment to providing health care to individuals in a medically underserved community.
• Willingness to be flexible in the development of new methods of health service delivery.
• Ability to deal with sensitive information in a highly confidential manner.
• Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
• Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.
• Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
• Awareness of resources available within the health center to accommodate the needs of patients.
• Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
• Processes personal health information in accordance with FHCW HIPPA policies and procedures.

Reporting Relationship:

Reports directly to the Director of HOAP