Job Summary
Responsible for handling receptionist and administration duties, including assisting customers in-person (walk-ins) and by phone. Handles general inquiries related to Financial Services operations and provides administrative and clerical support. Receives monies paid to the City by mail and over the counter. Work requires basic knowledge of City-wide departmental operations in order to answer questions, or direct calls. Performs under the general supervision of the Financial Services Manager and is reviewed through observation and results obtained.

Salary Range $16.90 - $26.20

• Assists visitors by greeting them, answering or referring inquires.
• Answers and directs all incoming calls.
• Informs, advises, records, processes and follows up on all customer requests/complaints received by telephone, mail or in personal from citizens, agencies, City employees and or clients.
• Directs visitors by maintaining employee, department, and customer connection directories.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Receives, stamps in, and/or distributes incoming correspondence and deliveries, distributes in-house memos and supplies.
• Receive and process payments.
• Receive cash payments.
• Balance and close cash drawers and registers.
• Assist customers with information concerning parking tickets.
• Performs all other related work as assigned.

Education and Experience:
High School Diploma or equivalent and at least one (1) year of secretarial or clerical, and/or cashiering experience; or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Knowledge of general office functions, procedures and equipment including filing and basic accounting.
• Knowledge of English, spelling, and basic mathematics.
• Knowledge of general office and billing procedures.
• Knowledge of word processing and spreadsheet related software.
• Skill in data entry and in the operation of standard office equipment such as computer, fax machine, photo copier and calculator.
• Ability to handle multiple tasks and work well under pressure.
• Ability to communicate and deal effectively with the public and other City employees.
• Ability to use a telephone.
• Ability to acquire basic knowledge of a specialized area depending upon assignment.

Physical Demands
The physical demands of this position require effective talking, hearing, sitting, walking and standing functions; involves sedentary work where sitting is required most of the time; requires exerting up to 10 pounds of force occasionally and/or negligible amount to lift, carry, push, pull or otherwise move objects; occasionally may bend or stoop; must be able to perform activities with close visual acuity, such as reading a computer screen and reading print material

Work Environment
The worker is not substantially exposed to adverse environment conditions: job likely consists of typical office work or administrative work. The employee works in a relatively safe, secure, and stable work environment.

Hours of work
Work Hours: Monday – Friday 8:00am – 5:00pm

Emergency Management Responsibilities
Note: During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as hurricane, or other emergency situations and are expected to perform emergency service duties as assigned.

*The City of Deerfield Beach values the service veterans and their family members have given to our country, and supports the hiring of returning service members and military spouses. *

*The City of Deerfield Beach is an Equal Employment Opportunity Employer*

THIS RECRUITMENT MAY CLOSE AT ANYTIME WITHOUT NOTICE, ONCE A SUFFICIENT NUMBER OF QUALIFIED APPLICATIONS HAVE BEEN RECIEVED. CANDIDATES ARE ENCOURAGED TO APPLY AT THEIR EARLIEST CONVENIENCE