Based out of our Lake Mary, FL location, the Receptionist is responsible for answering all incoming calls and greeting all visitors of the company. This position completes check-in of all examinees and provides support to staff and physicians as needed. Incumbent serves as the liaison between examinee and staff and oversees the lobby at all times.

This role is a full-time position with a standard work schedule Monday-Friday. It may be necessary to work overtime depending on business needs.

• Greets all visitors and examinees and directs them appropriately.
• Answers multiple phone lines in a professional and courteous manner. Screens each call by obtaining the callers’ name and nature of the call, then routes the call appropriately.
• Assist with appointment confirmations and examinee appointment inquiries.
• Reviews medical chart to verify examinee name, file number, case type, etc. and adds any additional information on chart appointment sheet prior to examination.
• Assists examinee with all required paperwork for completion and ensures placement in the chart.
• Routes examinee to exam room, vitals room and/or x-ray room as needed.
• When necessary, chaperones examinations with female examinees or as requested by physician.
• Maintains an organized flow of examinees per the daily schedule.
• Delivers incoming faxes, mail and/or packages to the appropriate person upon receipt and processes outgoing mail daily.
• Maintains office inventory and places supply orders when needed.
• Performs clerical duties such as typing, filing, emailing, and proofreading as required.
• Oversees the cleanliness of the lobby and reports any issues or repairs needed to management.
• Promotes effective and efficient utilization of clinical resources and supplies.
• Protects examinee rights by maintaining confidentiality of personal and financial information at all times.
• Participate in various educational and or training activities as required.

PROFESSIONAL COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. A minimum of one year related experience; or equivalent combination of training and experience. Experience in a medical office preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must be a qualified typist with a minimum of 40 W.P.M
• Must be able to maintain a quality assurance accuracy of 90%.
• Ability to follow instructions and respond to managements’ directions accurately
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage and direct change, delays, or unexpected events appropriately.