Essential Accountabilities: The position incumbent ensures that:

• Be the Customer advocate, work with the customer locations to understand how our product is used in the customer environment, identify assembly issues and drive resolution.
• Reduce and prevent defects from reaching customer using AIAG and TS 16949 guidelines
• Train associates, engineers and management in core quality tools including the 8 Quality Basics
• Audit plant floor and weld cells for issues and risks of defects
• Review Work Instructions and work with Manufacturing Engineering to update to include in process inspections, first off checks, and end of line inspections
• Review gauge instructions to assure accuracy and perform Gauge R&R studies
• Track, Document, analyze customer issues and returns
• Participate in Plant Level Program Management initiatives and assure APQP deliverables are completed in line with program timing
• Support Metrology Lab by conducting CMM Programming & Layout
• Access Root Cause and implement corrective actions of defects (QPS & 8D)
• Create and update gauge instructions, train as needed Gage Control
• Coach/ Mentor team members in Problem Solving activities
• Schedule and assure proper layouts (CMM) of parts for PPAP, Customer and supplier, review and update as needed
• Coordinate product certification via PPAP with the Customer