Job description

Please read the complete Job description prior to applying for this position. Please ONLY apply if you meet ALL Minimum qualifications, the Salary meets your expectations (No negations in salary will be approved due to this being a Union Position)

Must pass a FULL Police Background Check. Any criminal record will disqualify your application.

Hours:

Monday, Tuesdays and Wednesdays 8:00 A.M.-4:30 P.M.

Thursdays 8:00 A.M. to 6:00 P.M.

Fridays 8:00 A.M.- 12:30 P.M.

SUMMARY

Performs varied clerical work of a limited and directed capacity in a public safety office setting. Assists in the day to day operations of the office, including assisting the general public in receiving payments or answering general inquires, writing correspondence, recording or balancing cash transactions, maintaining filing system, answering phone calls, and processing daily mail, and other similar tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Job description is inclusive of multiple specialty areas within the division. Employees will perform their primary duties on a daily basis. Secondary duties may be assigned after being fully trained to perform those duties.

GENERAL OFFICE DUTIES:

• Serves as a first point of contact at the ticket window, assisting the general public in answering general inquires or responding to complaints
• Collecting monies and documenting all generated revenue on a daily basis
• Composing and typing routine letters, reports, forms and other materials
• Performs general phone work in contacting the public or responding to questions involving some interpretation of ordinances or departmental policy
• Accepting applications for a variety of licenses and collecting and accounting for fees
• Maintaining records of financial information not requiring technical bookkeeping knowledge
• Assist with records and billing for fire department rescue service.
• Maintains customer accounts for fire alarm billing
• Maintaining production records and checking the accuracy of work
• Maintaining a high level of confidentiality pertaining to all police and fire records and other information obtained, personal, medical or criminal.
• Work day/week will be distributed between Police Administration and Fire Departments at the discretion of the Supervisor, where appropriately trained.
• Possessing a general knowledge of the Access to Public Records Act, RI General Laws, Section 38-2-1, up to and including Section 38-2-15, and its application to the Records Division
• Sorts daily mail and researches undeliverable mail or other clerical work related
• Performing related work as assigned

VIN DUTIES

• Assist in the day to day operation of the VIN/front office within the police department.
• Handle incoming phone calls from auto dealers and the general public.
• Attend to citizens/customer at the front window of the Police station.
• Complete the DMV Form TR-5 which documents the verification of the VIN number required to register a vehicle at the DMV.
• Accountable for recording cash revenue generated from VIN inspection fees.
• Balances cash against the TR-5 forms and forward monies to the Administration Office.
• Assist in the training of new vin inspectors.

TRAFFIC OFFICE DUTIES

• Answer inquiries regarding ordinance, parking, camera and moving violations by phone and in person at the traffic window.
• Collecting of fines and court fees and reconciling of transactions.
• Reschedules court appearances as necessary.
• Scan tickets and correspondence to a digital file.
• Purge parking violations for owner’s liability tickets to be issued.
• Preparation of Municipal court dockets including sorting and assembling tickets, attaching abstracts and using RILETS to acquire violators driving histories.
• Processes parking violations; sort tickets, run license plates in RILETS and perform data entry of each ticket into the City’s Municipal court software.
• Assist with checking in the public for their court appearance.
• Notarize documents when requested.
• Daily communication with the RI DMV and the Rhode Island Traffic Tribunal relating to license suspensions and driving records.
• Back up the Sr. Municipal Court Supervisors court room and trial duties in their absence.

RECORDS DUTIES

• Compiles daily dispatch logs and disseminates to Mayor’s office, Chief’s office, Pawtucket Housing Authority and faxing/emailing local news medias.
• Provide police reports to the public as defined by the State Public Records Law. This includes determining if a record is available for public disbursement, redacting information that is not allowed to be given out and collecting report fees.
• Helping the public with APRA request and delivery these request to the law department.
• Assisting the law department in compiling information for APRA requests.
• Retrieves and sorts the daily mail for the police department.
• Scan, copy and file all Police offense and arrest reports in both IMC and the Police Departments central records center.
• Assist the general Public, internal City departments and representatives from other agencies with obtaining police related information.
• Process accident reports for insurance companies including redacting reports and preparing bill for records fees.
• Collect monies for copies of requested reports and balance cash receipts daily.
• Maintaining a high level of confidentiality pertaining to all police records and other information obtained, personal, medical or criminal.
• Possessing a general knowledge of the Access to Public Records Act, RI General laws, Section 38-2-1, up to and including Section 38-2-15, and it’s application to the records Division.

PAYROLL DUTIES

• Reviewing and verifying weekly payroll for accuracy. Adding or updating changes to payroll system to capture payroll exceptions
• Processes specialpayments and verifies accuracy of payments made through payroll
• Acts as a back-up to records supervisor to input requisitions, receive goods, invoices or claim vouchers.
• Balancing entries of the detail clerk and the vendors
• Updates payroll system to reflect day off groups
• Balances payroll for Police Civilians and Municipal court personnel.
• Prepares Payroll Action Forms (PAFs) for new hires, promotions, transfers, schedule changes, terminations/retirements, and any other changes necessary to the personnel records
• Provides confidential and accurate reports to the Police Chief regarding Overtime, IOD time, sick, vacation times, etc. of Police or Public Safety personnel

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to type at least 35 WPM.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Must know or have the ability to learn the “Vin Station, Traffic and Records Computer Systems” to a reasonable degree of proficiency

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must submit to and have the ability to pass a police background check.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $46,002.09 - $49,624.58 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Pawtucket, RI 02860: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Must know or have the ability to learn the “Vin Station, Traffic and Records Computer Systems” to a reasonable degree of proficiency
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Public Safety: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

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