Job description
CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Our team troubleshoots and repairs computers, printers, telephone systems and other technical components. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.
Essential Functions and Primary Duties
- Coordinate and administer project roll-out and installation activities, including shipping equipment and tracking assets.
- Provide administrative support to field service technicians.
- Work with field service technicians to administer equipment installations and software implementations.
- Communicate with vendors ensuring projects are on schedule and administrative issues are resolved quickly and accurately.
- Open project tickets for field dispatch.
- Develop documentation in coordination with CBIZ and Edward Jones associates.
- Communicate directly with Edward Jones Financial Advisors and Branch Office Administrators in identifying and meeting business needs related to Project activities.
- Provide excellent customer service and support in every situation.
- Perform all other duties as assigned.
Preferred Qualifications
- Associate degree from an accredited college or technical school, or equivalent experience
- One to two years of administrative and/or project coordinator experience
Minimum Qualifications
- Strong troubleshooting/problem-solving skills
- Basic Math aptitude
- Ability to prioritize multiple projects and meet deadlines
- Excellent customer service delivery
- Strong verbal and written skills
- Excellent attention to detail
- Demonstrate an ability to analyze data, interpret results and seek solutions
- Proficient in Internet and Microsoft Office Suites
CBIZ.Jobs Category: Corporate
REASONABLE ACCOMMODATION
If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.
EQUAL OPPORTUNITY EMPLOYER
CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant’s race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.
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