This position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.

Must Haves: Looking for a developer who wants to do production support - someone who has a contact center background and who loves troubleshooting and debugging. Must have development experience and at least some contact center experience. Development wise, they are currently using

Nice to have automation experience

Application Support

• Support core applications, including providing fixes to production defects and making enhancements
• Understand NICE CX one solution and assist in troubleshooting audio/network related issues
• Quickly evaluate defects, investigate causes and come up with solutions to address defects
• Provide production support and providing clear communication to on the resolution of incidents
• Support initiatives which involve network troubleshooting and

Software Development

• Develop, modify, and design software based on requirements/design specifications
• Help define business and user needs and processes; identify solutions, work with project team/sponsors in identifying best solution
• Participate in requirements analysis; help design applications based on system requirements; promote top code quality and solve meaningful issues related to performance tuning and scalability
• Build enhancements within existing applications to optimize efficiency
• Support implementation of software application changes with aggressive deployment timelines.

Qualifications:

• Undergraduate degree in Computer Science, Computer Engineering or related field
• 4-5 years of Experience in a Contact center solution (NICE Cx One)
• Knowledge of Agile software development project methodologies preferred
• Demonstrated analytical ability and problem-solving skills
• Excellent verbal and written communication
• Organized, ability to meet deadlines, work independently, manage multiple priorities

Keys to Success in this Role:

• Ability to work effectively and productively in a team or independently
• Technology-first mindset, outstanding analytical skills and drive for innovation
• Willingness to try new things, spot opportunity and learn fast!