Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Product Owner Enterprise Collaboration (IT Director) - Digital and Technology Partners - Onsite, Req#2830610

As a Product Owner for Enterprise Collaboration at Mount Sinai Health System, your primary responsibility will be to drive the development, implementation, and strategic product roadmap for Cloud-based Video, VOIP Solutions as well as other collaboration tools such as Microsoft Teams.

The Product Owner, Enterprise Collaboration delivers solutions for users to collaborate, share or find information, and work together to enable the business to deliver products and services. Your responsibilities will include but are not limited to, leading the engineering and operational support teams for video collaboration. In addition, the Product Owner, Enterprise Collaboration will be responsible for driving the planning and execution of collaboration tool implementations and integrations that will positively impact hospital operations, healthcare delivery, and medical education.

The Product Owner is responsible for planning, directing, and coordinating the operations of an information technology area of responsibility. Product Owners work with cross functional teams to:

• Understand how to compete and differentiate in product delivery.
• Incubate new digital ideas to show real results, quickly and operate in an Agile environment.
• Build the right foundations to create and scale amazing experiences.
• Plan, manage, and drive effective use of applications as it pertains to UX
• Manage backlog of product deliverables
• Manage staff for optimum performance.

Duties and Responsibilities

• Directs the utilization of Enterprise Video Services and Collaboration resources; plans, designs, and implements organization-wide information systems and technologies.

• Assigns and coordinates the work of staff, contractors, and vendors. Provides overall technical leadership within a structure that is consistently expanding through organization-wide system development and departmental utilization of video collaboration platforms.

• Manages the day-to-day operations of the Enterprise Video Collaboration Department and implements effective and cost-efficient system modifications. Remains current with technological advances and can apply them where applicable.

• Coordinates planning, design, implementation, and technical support of organization-wide collaboration systems.

• Directs the development of operating budgets and maintains necessary controls to assure compliance with budgeted expenses, resources, and staff projections. Participates in the development of business cases and justification process for capital investments, including documenting ROI (return on investment) and TCO (total cost of ownership).

• Responsible for the development of organization-wide systems standards (hardware, software, network systems), policies, and procedures.

• Partners with stakeholders (healthcare providers, hospital administration, and our medical school community) to design and implement creative, intuitive, and cutting-edge collaboration solutions.

• Acts as the single product owner responsible for the architecture, engineering, and implementation of all collaboration and auditorium spaces across the Health System and School of Medicine.

• Drive coordination between engineers, architects, consultants, committees, and staff through strategic design and implementation of plans while maintaining strict adherence to established standards and policies.

• Develop and maintain run books containing architectural designs, functionality, and basic/advanced troubleshooting as it pertains to collaboration spaces.

• Create and maintain a strategic lifecycle plan for all hardware and software in the Video Collaboration Services portfolio.

• Create and maintain an inventory of all collaboration spaces; present a visual representation of all spaces, their current health, operational risks, and their lifecycle plans.

• Develop KPIs and other measurable statistics that show the team’s performance, achievement of goals, and impact on organizational success. Present metrics and team’s operational review monthly to the Infrastructure and Cloud services senior leadership.

• Function as the final escalation point for all video collaboration issues in the environment, must assume the role of critical Incident Manager and coordinate with other teams as applicable to achieve problem resolution.

• Functions as an SME for all collaboration tools used in the health system; review, design and improve current collaboration workflows as it pertains to video meetings, chat/instant message and file collaboration with Microsoft Teams.

• Collaborate with other DTP to produce and communicate “how to” guides as it pertains to the use of Microsoft Teams and Zoom.

• Stay up to date with current industry trends and best practices concerning cloud collaboration platforms.

• Responsible for the development and implementation of systems disaster recovery plans.

• Develops staff and monitors programs to support production services including staffing, standards, productivity analysis, cost factors, benefits realization, and operations processing.

• Ensures the provision of cost-efficient information services and systems. Anticipate developments in fields of information technology. Write recommendations for management review of enhancements to existing systems through ongoing review.

• Completes required continuous training and education, including department-specific requirements.

• Assists in the development of organization-wide systems standards (hardware, software, network systems) policies, and procedures.

• Performs other related duties

Requirements

Education

• Bachelor’s degree in Business Administration and/or Information Systems with course work in Computer Science or equivalent; Master’s preferred.

Experience

• 5+ years of progressive information systems management experience preferably in a health care and higher education field. Experience must be focused in the areas of video and audio collaboration and as a product owner/manager of services.
• The ideal candidate will have extensive experience with building and maintaining collaboration platforms and spaces. Must have experience with technologies such as Microsoft Teams, Crestron, Extron, Zoom Platform including Zoom Phone, in room video codecs and cameras, audio devices such as microphones, speakers, DSPs and other related software and hardware.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers

We work hard to acquire and retain the best people and to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong, and are able to professionally advance. We share the belief that all employees, regardless of job title or expertise, contribute to the patient experience and quality of patient care.

Explore more about this opportunity and how you can help us write a new chapter in our history!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status.

EOE including Veterans and Disabled

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $127044 - $190565 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.