Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Job Summary:

As a member of the Shared Services Tools Team, the Shared Services Technical Product Manager will work with customers and subject matter experts throughout the University to manage and deliver Shared Services and applications for Harvard University IT (HUIT). These platforms are foundational to the way we provide highly scalable and well-managed IT services to the academic and administrative community at Harvard. Reporting to the Director of TPS Shared Services, the incumbent will lead research, design, documentation, implementation, configuration, and validation of solutions to business needs. Solve large, complex, and multifaceted technical problems. May manage multiple projects simultaneously.

Principal Duties and Responsibilities:

• Provide leadership on team activities related to service analysis initiatives and consider the business implications of technology applied to the current and future business environment
  • Roll out of new tools and making them a part of shared services, for example: alerting
  • Manage the lifecycle of existing tools that are in use by IT Partners
• Lead definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives
  • Own and maintain multiyear shared services and observability roadmap
  • Align priorities related to shared services with HUIT goals and business objectives
• Collaborate with stakeholders to translate business needs into systems requirements and scoping
  • Build a community of subject matter experts/champions
  • Engage with end-users to improve the usage of services and provide additional value to partners
• Oversee business transition management to ensure that users understand systems
• Analyze, architects and deploys shared services solutions for customers across the university
• Develop budget planning and advise units and schools on shared tools
• Function as a subject matter expert of monitoring and observability solutions
• Develops, deploy, and document monitoring and alerting workflows for HUIT customers
• Contribute to the development of long-term strategy, plans, and policies for a unit/school
• Lead staff skill augmentation, including monitoring best practices and tool usage
• Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct, University IT technical standards, policies, and Code of Conduct

• Minimum of seven years’ post-secondary education or relevant work experience

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Experience;
  • working as part of an Agile team with demonstrable knowledge in writing user stories
  • in DevOps & CI/CD concepts, tools, and implementation
  • with ITIL and adoption of standard service management practices for an organization
  • as an IT product manager, Architect or team-lead supporting monitoring, logging, alerting, and job-scheduling tools similar to LogicMonitor, Splunk, PagerDuty, IBM Workload Scheduler, Ansible Tower/Ansible Automation Platform, Atlassian tools
• Willingness to;
  • learn new technologies and tools, to the extent of training and onboarding other teams, with the support of subject matter experts
  • occasionally work off-hours and assist the team in emergency situations
• Familiarity with;
  • cloud Platforms and SaaS/PaaS methodologies
  • architecture and technical components of Amazon Web Services (AWS) infrastructure, Azure, o365 infrastructure, and VMware infrastructure
  • integrating authentication and security into enterprise applications, including Single Sign On, Multifactor Authentication and SAML Authorization
  • highly secure environments that contain FERPA and HIPPA data, and familiarity supporting and deploying secure environments
• Highly adaptable to changing environment and priorities
• Excellent critical thinking and problem-solving skills
• Proven ability to communicate to technical and non-technical audiences

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

HUIT actively supports hybrid work where business and team needs allow. For those interested in remote work this position can be performed remotely. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA).

Travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process.

Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University’s COVID-19 Information Website.

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT’s core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Accessibility:
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

We invite you to visit Harvard’s Total Rewards website to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Information Technology

USA - MA - Cambridge

I0859P IT Business Analysis Prfss V

Hybrid (partially on-site, partially remote)

Technology Partner Services

-

Full-time

059

00 - Non Union, Exempt or Temporary

Identity

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.