We give you a world of potential

Computershare Corporate Trust is creating a new Content Management Team that will be responsible for developing and maintaining Corporate Trust procedures. This Procedure Writer role will collaborate with business and operations teams on the creation, editing, and publishing of procedures, reference materials, and policy documents. The Procedure Writer will develop a proficiency in using a content management application for tracking current and archived versions of official documentation per records management standards. Also, the Procedure Writer will be responsible for the day to day delivery of high quality customer service to support the content management program. This role will work closely with content owners and relevant internal stakeholders to ensure all controls are present, are actioned and reviewed in order to meet strict deadlines and service delivery levels. In addition, this Procedure Writer role will also review all documentation posted in the content management application on a routine basis to validate that it is current.

A role you will love

The Procedure Writer will be responsible for maintaining and developing Corporate Trust procedures. This position will collaborate with business and operations teams on the creation, editing, and publishing of procedures, reference materials, and policy documents. The Procedure Writer will develop proficiency in using a content management tool for tracking current and archived versions of official documentation per records management standards.

• Participate in establishing documentation guidelines and procedure audits
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Review changes to business operations for potential impact to other documentation or resources
• Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
• Publish moderately complex web content in accordance to standards
• Present recommendations for resolving moderately complex to complex problems and projects
• Assist others to resolve process gaps, providing input and suggestions based on observations
• Research, review and translate technical information to users
• Provide guidance to less experienced staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with subject matter professionals to understand business needs as it relates to procedures

What will you bring to the role?

Minimum Requirements:

• Education/Experience. Bachelor’s degree or equivalent including 4+ years of working experience.
• Writing Experience: 2+ years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience with Microsoft Word

Preferred:

• Corporate Trust or Financial Services experience preferred but not required.
• Experience with developing technical project artifacts, manuals, technical presentations, technical training materials, and web content.
• Experience with reviewing and editing content authored by others.
• High attention to detail and ability to manage multiple assignments and meet deadlines.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. The base pay range for this role is $58,000-$78,000 This base pay range is specific to these locations: Colorado, California, Nevada, New York, Washington State and Jersey City, NJ and may not be applicable to other locations.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.