At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

Additional Duties include:

• Provide tertiary support for users of desktop computers and peripherals.
• Provide support for network and connectivity issues – Layer 1/Layer 2/Layer 3
• Re/design computer systems in order to upgrade and/or replace existing Manufacturing systems to meet strict demands of Government compliance.
• Install, configure and maintain computer hardware, peripherals and applications consistent with IT and NIST standards and processes.
• Coordinate issues and solutions with other IT support personnel and users, locally, internal to the company, and external facing vendors.
• Respond to user and manufacturing issues in a timely, professional, and effective manner.
• Work as a member of a team and provide off-hours, on call, support when required.
• Use ServiceNow to create and track incidents and document resolution.
• Ensure NIST compliance with established company security policies and accepted risk impact to the business.
• Create and maintain IT-related documentation (e.g. installation notes, process documentation, inventory, etc.) and communicate well with other members of the team - off-hours and off-site.
• Support IT projects as required.
• Set goals and manage the delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades and other large scale projects.
• Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting.

Basic Qualifications:

• Bachelor's degree with at least 5 years of IT experience OR; an Associate’s degree with 6 years of IT experience
• IAT Level II certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date.
• US Citizenship is required for this position as well as an Active DoD Secret clearance.
• Ability to be cleared to special access programs.
• Must have a minimum of 4 years of PC Desktop or Systems Engineering experience, supporting large (500+) user populations.
• Must have experience in support of corporate executives, senior leadership, or other high level decision makers
• Experienced using a Service Request Incident Tracking and Trouble Ticketing system (example: Service Now, Remedy, etc.) is needed
• Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, and Visio
• Experience with hardware components such as video cards, hard drives, network adapters, and motherboards is required
• Must be able to lift up to 50 pounds

Preferred Qualifications:

• Professional demeanor, to include superb verbal communication, possess a reputation of good teamwork, and customer service skills
• Ability to navigate stressful situations with tact and poise
• CompTia A+ or CompTIA Security + or Network+ certification would be nice to have
• Proficiency in remote administration (VPN) and troubleshooting of desktop PCs highly desirable
• Experience in Active Directory configuring user and computer accounts
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Experience supporting Win10 and Bitlocker in a corporate environment
• HP and Dell Warranty Support Certification extremely helpful

Salary Range: $82,000 USD - $123,000 USD

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The health and safety of our employees and their families is a top priority. The company encourages employees to remain up-to-date on their COVID-19 vaccinations. U.S. Northrop Grumman employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042 https://www.saferfederalworkforce.gov/contractors/.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.