Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

This job is based out of the Frisco Texas office 3-4 days a week (other days are remote work). We are not offering relocation for this position as it is an hourly pay role.

Job Overview
The Portals Specialist, Implementation manages the portal onboarding experience for business customers. They serve as the single point of contact for customers and internal employees and are responsible for all aspects of portal registration, enrollments, configuration and training. They set up the portal to meet catalog requirements, train the customer and ensure all approved users are registered. Throughout the process, they document progress and ensure internal employees and customers are informed and fully engaged.

Job Responsibilities:

• Collaborates with business customers and cross functional partners to plan and implement portal solutions. Achieves and documents project progress via case management, email exchanges and Slack interactions.
• Owns and conducts implementation onboarding activities for differing business portal solutions with new and existing business customers. The process involves managing a triage of customer needs and priorities, portal configuration, and administration of user registration and site enrollments.
• Develops and delivers training to customers and frontline employees for multiple business portal platforms.
• Coordinates and resolves any escalations to ensure white-glove support for our customers.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Work Experience:

• 2-4 years Customer support experience (Required)
• 2-4 years Systems onboarding experience (Preferred)

Knowledge, Skills and Abilities:

• Customer Relations Ability to support and manage customer relationships in a remote, virtual environment utilizing communication tools such as email, Webex, Slack, phone, etc. (Required)
• Building Relationships Ability to build strong cross-functional partnerships and leverage internal and external resources to move projects effectively through to completion. (Required)
• Business Systems Analysis Basic understanding of portal technical jargon. (Required)
• Business Systems Consulting Ability to prepare and articulate T-Mobile’s Implementation value proposition with customers. (Required)
• Communication Professional and effective communication with frontline teams and customers. Strong written and presentation skills. (Required)
• Organization Ability to manage multiple portal implementations concurrently, working through critical customer challenges in a time-sensitive, high-pressure environment. (Required)
• Technical Writing (Required)
• Attention To Detail (Required)
• Microsoft Office (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.