Overview

Responsibilities

Where You'll Make an Impact:

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement.
• Registering players using the computer poker software.
• Seating players while maintaining the proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with poker tournament registration including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and correctly completing guest order deliveries.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of team members and guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Maintaining cleanliness of the Poker Room.
• Maintaining an attractive appearance while modeling an appealing brand image.

Skills to Help You Succeed:

• Exceptional guest service skills.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye-hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task and perform assigned job duties in a busy environment.
• Ability to complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.

Qualifications

Must-Haves:

• Education: A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that require repetitive lifting, bending and stooping.

What We Offer

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking

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