Job description

We are seeking a professional, personable, and highly organized individual for our busy practice. Experience in and/or medical knowledge in plastics preferred, not required. Must be comfortable in stressful situations, capable of handling multiple tasks on a regular basis, be a team player, and possess selling experience (aesthetics background preferred, not required). Interested in candidates who are looking for a long-term position for their next career move.

The ideal candidate needs to be comfortable training at our Memorial Office (HQ) with travel regularly to our brand new Woodlands office opening in July 2023. We will reimburse for mileage on all travel from assigned home office after training period.

The Patient Care Coordinator (PCC) is responsible for supporting and maintaining the clinical practice both administratively and operationally by working collaboratively with their physician/surgeon to coordinate patient appointments/surgeries. The PCC will support and uphold established policies, procedures, objectives, quality improvement, safety, codes, and requirements of accreditation and regulatory agencies.

• Schedules appointments for cosmetic patients from all leads to include but not limited to building rapport with patients, discussing fees and educating patients on procedures.
• Maintains applicable consult spreadsheets updating daily and ensures appropriate scheduled follow ups are conducted as outlined in separate PCC document.
• Collects deposits for cosmetic procedures at booking and creates invoices ensuring detailed notes are maintained and patient signatures are obtained on quotes.
• Reviews lab/clearance protocols with patients and gives orders accordingly.
• Ensures lab/clearance results are received prior to pre-operative appointment. Communicates with physicians in obtaining the appropriate CPT and ICD-10 codes for all procedures.
• Involves billing department as needed to assist patient related financial questions. Responsible for communicating and tracking the progress of these items with the billing department.
• Maintains surgeon’s schedules by adding procedures/surgeries to all pertinent calendars.
• Contacts surgical facilities to post and send orders, follows facilities scheduling protocol, obtains quotes for facility and anesthesia fees, and confirms surgery the day before.
• Coordinates surgery dates with other surgeons PCC’s and books accordingly.
• Monitors surgeon’s schedules daily to assess if appointments need to be moved, any errors in scheduling, or appointments that may need additional information. Communicates with front desk and surgeons daily.

Travel will be required to both offices (Spring Valley & The Woodlands). Candidate must have reliable transportation and be OK with travel to both offices on a regular basis.

Job Type: Full-time

Pay: $23.56 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Private practice

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

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