Role:

Provide excellent customer service to patients in the process of scheduling appointments and accessing care. Assist patients with resolving questions and concerns regarding their account.

Essential Functions & Responsibilities:

• Assist patients with scheduling appointments in a prompt, courteous and helpful manner.
• Check-in patients for their appointment; verify and update account information.
• Provide information in response to patient billing inquiries and collect payment on account in person at time of service and over the phone.
• Manage cash drawer by counting funds at beginning of shift, printing Phreesia report at end of shift and reconciling against funds on hand. Prepares deposit of funds in excess of $100 daily.
• Facilitate contact between patient and Business Office to develop payment plan when needed.
• Attend training events and meetings upon request.
• Consistently demonstrate good use of time and resources.
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
• Performs other duties that may be assigned from time to time.

Qualifications:

• Experience: Six months of customer service or other related experience required.
• Education: High School Education or GED equivalent.
• Other Skills:
  • Basic knowledge of Microsoft Word, Outlook and Excel applications.
  • Excellent interpersonal and written skills for use with patients, staff, and other health care professionals.
  • Ability to apply concepts of excellent customer service (e.g., follow through, courtesy, tact and professionalism).
  • Basic math skills and ability to use a 10 key calculator.
  • Ability to maintain good judgement when handling sensitive and personal information

Work Environment & Physical Requirements:

• Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a computer keyboard.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Work is performed in a call center environment, - indoors with regular noise from coworkers taking calls.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.