The Patient placement Specialist is primarily responsible for connecting new patients to a primary care physician, and completing the necessary steps to register and schedule an appointment. This position works in collaboration with COPC physician offices to ensure the new patient encounters a successful transition of care. Additional responsibilities include supporting new and retiring physicians and preadmission testing and follow up and scheduling. This is a full time roll working M-F first shift hours.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Process new patient requests online and via phone. The process includes providing guidance to patients, registration and scheduling into an electronic health record system.

• Verify insurance eligibility to confirm the patient has coverage and to ensure the provider is in network with the member’s plan.

• Communicate to PCP preadmission testing requests, follow the process until the patient’s results are communicated to the specialist.

• Outreach to patients when a physician departs or retires.

• Outreach campaigns to patients when assigned to the department.

• Attend department and other related meetings. Collaborate with team to distribute workload and prioritize department needs.

QUALIFICATIONS:

A. Education, Licensures & Certifications

• High school diploma required

• Minimum 1-2 years medical office related experience preferred

B. Knowledge, Skills & Abilities

• Excellent verbal, communication and interpersonal skills
• Ability to execute job duties with precision and attention to detail
• Ability to work both independently and together as a team
• Ability to prioritize and organize work efficiently to complete work timely
• Possess a positive attitude
• Possess strong problem solving, critical thinking skills
• Demonstrate clear knowledge of Central Ohio Primary Care’s clinic structure, standards, procedures and protocols