Job Summary:

The New Patient Coordinator is the first point of contact for new patients seeking a Provider with Tri-State Health. This employee answers phone calls, emails, and online inquiries from potential patients seeking a new Physician. Answers questions for new patients with navigating the process of finding a Provider that can meet their needs. Gathers detailed and accurate medical and financial information from the new patient. Works with Provider and Provider’s staff to get acceptance of a new patient. Gathers medical information from the patient and works with face sheet and scanning department to insure the patient has an electronic chart prior to the first visit.

The right candidate will possess the following skills and abilities:

• Respond promptly to customer needs, provide excellent customer service.
• Utilize a multi-line phone system, fax machine, printer, copier and scanner to process patients.
• Have a contagious and positive work ethic that inspires others.
• Maintain complete and accurate documentation.
• Maintain office supplies.
• Observe safety and security procedures; promote a safe and pleasant work environment.
• Report potentially unsafe conditions to management.
• Regular attendance to ensure efficient clinic operations.
• Demonstrate effective verbal and written communication that is clear and well organized.
• Make each customer feel informed, understood, and special through genuine and positive communication.
• Adhere to business standards of conduct and compliance.
• Maintain a neat and clean work environment and professional appearance and adhere to health and safety procedures.

Benefits Overview:

• Paid Time Off
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions
• Employee Assistance Program
• Tuition Reimbursement
• Life Insurance

Summary Of Benefits:

https://tristatehospital.org/wp-content/uploads/2023/01/2023-benefitsSummary-FULLTIME.pdf